Remittance Processor III/Scanner

Commerce Bank•Kansas City, MO

1d•$19•Onsite

About The Position

The main purpose of this job is to support Lockbox Remittance Processing services. This includes providing expedited collection and processing of different types of payments and correspondence for our customers and electronic documentation.

Requirements

Ability to learn systems used within the department
Ability to ask questions, identify opportunities for improvement, offer solutions to more complex issues, then retain information and apply details and logic to future situations
Ability to understand customer instructions and follow department guidelines
Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Moderate level proficiency with Microsoft Word, Excel, Teams, and Outlook
Ability to be flexible and work overtime hours when needed
Manual dexterity and eye-hand coordination
Ability to lift and move mail trays weighing up to 15 pounds
Repetitive hand movement
Ability to stand for up to 8 hours may be required
High school diploma or equivalent combination of education and experience required
2+ years of payment processing or related experience in production environment required

Responsibilities

Perform quality checks on outbound mail and conduct basic troubleshooting and escalation of system/department issues
Operate and maintain high or low speed scanning equipment for duration of shift, with a high degree of accuracy and efficiency
Monitor systems and make workflow decisions driven by customer deposit, scanning, data entry, and transmission deadlines to meet deadlines and maintain service level agreements
Apply customer rules to perform desk related duties including credit card processing, pulling rejected work, labeling processed work and, responding to emails
Meet department production and quality goals by processing multiple accounts with accuracy and in compliance with processing procedures
Complete data entry item processing for scanned images, manual keying, and field validation of multiple accounts according to processing procedures
Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all other applicable policies and regulations
Cross-train and deliver results in other areas of the department as needed
Perform other duties as assigned