Remittance Processing Specialist (Mailroom Lead)

Commerce Bank

89d • $20 - $20

About The Position

The main purpose of this job is to support Lockbox Remittance Processing services. This includes providing expedited collection and processing of different types of payments and correspondence for our customers and electronic documentation.

Requirements

• Associate’s degree in Business Administration or related field, or equivalent combination of education and experience required.
• 3+ years of payment processing or related experience in a production environment required.
• Advanced level proficiency with Microsoft Word, Excel, Teams, and Outlook.
• Ability to troubleshoot and escalate system issues to manager as needed.
• Ability to serve as a mentor and train team members.
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
• Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills.
• Ability to remain adaptable and resilient to all situations with an optimistic outlook.

Nice To Haves

• Experience coaching and mentoring team members preferred.

Responsibilities

• Perform customer service research required to resolve issues in a timely manner.
• Act as primary liaison and point of escalation between internal clients, Systems Support, Information Technology, and management.
• Create and update processing procedure documents to ensure they are kept up to date and accurate.
• Review transactions and related documents and verify work processes to ensure completeness, accuracy, and conformance to established service levels and applicable policies and procedures.
• Balance and reconcile deposits to department reports.
• Deposit checks based on Image Cash Letter (ICL) totals that balance for file sent to transit.
• Perform inventory control and supply ordering.
• Lead workflow and ensure that department procedures and quality goals are met.
• Process Protected Health Information (PHI) and card payments in compliance with HIPAA, Payment Card Industry (PCI) security standards, and all other applicable policies and regulations.
• Perform other duties as assigned.

Benefits

• Employer sponsored health, dental, and vision insurance.
• 401(k).
• Life insurance.
• Paid vacation.
• Paid personal time.
• Career development.
• Education assistance.
• Voluntary supplemental benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees