About The Position

In this role you will be processing customer payments and exceptions in a timely and accurate manner to customer accounts. Prepares customer payments for processing. Opening/Scanning mail Coordinates set-up and maintenance activities for the remittance processor and related equipment. Performs research and adjustment activities. Processes exception items. Maintains inventory of remittance processing supplies.

Requirements

  • High school diploma or GED.
  • Capacity to lift or move up to 30 pounds.
  • Considerable knowledge of remittance processing.
  • Proficient written and oral communication skills in dealing with employees or external customers/clients.
  • Knowledge of the practices, procedures and problem-solving techniques required to verify and distribute computer output.
  • Knowledge of the practices, procedures and problem-solving techniques required to process client transactions and produce output through computer operations.
  • Knowledge of the practices, procedures and problem-solving techniques involved in item processing.
  • Knowledge of client specifications for remittance processing.
  • Knowledge of off-line and peripheral equipment operation and maintenance.
  • Proficiency to assemble, organize and sequence work.
  • Knowledge to identify errors in calculations and balances.

Responsibilities

  • Processing customer payments and exceptions in a timely and accurate manner.
  • Preparing customer payments for processing.
  • Opening and scanning mail.
  • Coordinating set-up and maintenance activities for the remittance processor and related equipment.
  • Performing research and adjustment activities.
  • Processing exception items.
  • Maintaining inventory of remittance processing supplies.

Benefits

  • Flexible and creative work environment.
  • Diverse and collaborative atmosphere.
  • Professional and personal development resources.
  • Opportunities to volunteer and support charities.
  • Competitive salary and benefits.
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