Remarketing Support Assistant

Penske • Reading, PA

185d

About The Position

The role will manage a variety of responsibilities, including assigned tasks, communication between teams and departments, and supporting business leaders with reporting and metrics. They will assist with processing refunds, ensuring quick turnaround times, which will improve customer satisfaction. They will be responsible for viewing and updating various salesforce records including post sale cases, improving communication and visibility to the team. They will provide a direct impact on customer experience and improved cycle times throughout the sales process through not only their own work but by alleviating tasks from others throughout the department, allowing them to focus on customer experience and interactions. The administrators may also be responsible for customer calls, emails, and overall communication when associates are out of office or work volume.

Responsibilities

• Assist customers with scheduling the pick of their vehicles
• Fulfill administrative responsibilities, i.e. general releases via DocuSign, refund workflows, customer follow-ups, etc.
• Handle various assigned tasks established by leadership and based on business need.
• Assist with salesforce reporting to different groups, such as Premier Finance and Penske Fleet Management, allowing visibility and accountability for actionable items.
• Communicate between internal and external customers, contacts, and vendors (outbound calls with customers and maintenance facilities and shops)
• Act as a back-up when associates are out of office or work volumes requires cross training with other roles.
• View and update cases, including Service Coordinator/post-sale cases.
• Other projects/tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed