Remarketing Representative

Ally Financial • Little Rock, AR

266d • Onsite

About The Position

As a Remarketing Specialist, you will provide quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. This position involves working closely with customers, auto dealerships, vendors, and financial institutions concerning retail and lease accounts. You will collaborate with team members to ensure that the daily workload of the center is completed. The role includes managing the inventory of Ally's U.S. pre-owned retail and lease-return vehicles, which encompasses vehicle return management, transportation logistics, inspection, title coordination, online and physical auction sales, and direct-to-dealer and direct-to-customer sales.

Requirements

• HS diploma or equivalent required.
• 0-2 years experience in financial services or similar industry preferred.
• Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience.
• Basic knowledge of general/standard office and administrative procedures and methods.
• Basic data entry and word processing skills.
• Oral and written communication skills sufficient to provide routine information.
• Computer skills sufficient to prepare policy manuals and enter data on spreadsheets.
• Some ingenuity and initiative required to collect information and coordinate activities.

Responsibilities

• Supports strategies to minimize net credit losses by maximizing dollars recovered from written-off accounts.
• Assists with onboarding new vendors by requesting and organizing information associated with the RFP process.
• Delivers continuously improving year-on-year expense results by improving processes and increasing productivity.
• Builds solid peer-to-peer relationships in a team environment to meet operational needs.
• Communicates effectively and clearly on a daily, weekly, and monthly basis with outside vendors.
• Supports rigorous quality, control, and compliance programs.
• Performs data entry, system coding, inventory audits, reconciliations, etc.
• Responds promptly to vendor requests on an as-needed basis.

Benefits

• 11 paid holidays
• 20 paid time off days
• 8 hours of volunteer time off yearly
• 401K retirement savings plan with matching and company contributions
• Student loan pay downs and 529 educational save up assistance programs
• Tuition reimbursement
• Employee stock purchase plan
• Flexible health and insurance options including medical, dental, and vision
• Short- and long-term disability insurance
• Adoption, surrogacy, and fertility assistance
• Paid parental and caregiver leave
• Employee Assistance Program
• Discounted Weight Watchers® program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED