Remarketing Representative
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About The Position
As a Remarketing Specialist at Ally Financial, you will play a crucial role in providing quality and efficient customer service by performing administrative duties related to the remarketing of vehicle returns. This position is designed for individuals who are good communicators and enjoy working in a close-knit team environment. You will be responsible for managing the inventory of Ally's U.S. pre-owned retail and lease-return vehicles, which includes various tasks such as vehicle return management, transportation logistics, inspection, title coordination, and facilitating online and physical auction sales. Your role will involve working closely with customers, auto dealerships, vendors, and financial institutions concerning retail and lease accounts, ensuring that the daily workload of the center is completed effectively. The work itself supports strategies to minimize net credit losses by maximizing the recovery of dollars from written-off accounts. This includes assisting with onboarding new vendors by organizing information associated with the RFP process. You will be expected to deliver continuously improving year-on-year expense results by enhancing processes and increasing productivity. Building solid peer-to-peer relationships in a team environment is essential to meet operational needs, and you will communicate effectively with outside vendors to provide exceptional customer service regarding routine requests. Additionally, you will support rigorous quality control and compliance programs, perform data entry, system coding, inventory audits, and reconciliations to ensure alignment between vendor systems and Ally systems. Responding promptly to vendor requests will also be a key part of your responsibilities.
