Relocation Specialist

Transystems • Sacramento, CA

405d • $52,000 - $62,400

About The Position

The Relocation Specialist at Gannett Fleming TranSystems is responsible for providing compassionate and high-quality relocation assistance and advisory services to a diverse clientele, including residential, commercial, agricultural, and nonprofit displacees. This role involves managing the entire relocation process with empathy, ensuring compliance with applicable laws and regulations, and serving as a representative for contracted clients. The position requires strong organizational skills, attention to detail, and the ability to build trust through effective communication and support.

Requirements

• Minimum of one year of experience in relocation assistance or real property acquisition.
• GED or High School Diploma; a college degree is preferred.
• A real estate license is highly desired.
• Valid Driver's License and proof of auto insurance.
• Proficiency with MS Office suite (Word, Excel, Outlook, SharePoint, Teams).
• Highly organized with superb attention to detail.
• Strong analytical and communication skills (written and verbal).
• Ability to multitask, prioritize, and manage high caseloads.
• Self-motivated with a positive, teamwork attitude.
• Client-focused with cultural awareness and rapport-building skills.

Nice To Haves

• Experience in a customer service role.
• Knowledge of local housing markets and regulations.
• Bilingual skills to assist a diverse clientele.

Responsibilities

• Provide personalized, compassionate relocation assistance and advisory services to a diverse clientele.
• Conduct in-depth interviews onsite to understand unique situations and requirements of displacees.
• Explain program benefits and processes clearly and transparently to clients.
• Calculate eligibility amounts for various benefits based on individual circumstances.
• Prepare meticulous claim forms, obtain approvals, and process payments accurately.
• Perform extensive housing/site searches based on local market conditions and displacees' needs.
• Coordinate logistics of moving households or businesses with minimal disruption.
• Maintain comprehensive case files from inception through closure, including all necessary documentation.
• Provide required notices, status updates, and reports to displacees and project team members.
• Collaborate closely with colleagues across projects to ensure consistent high-quality service.

Benefits

• Hybrid work environment (in-person and remote).
• Comprehensive health benefits package including wellness, maternity/paternity leave, and employer paid AD&D, STD, and LTD.
• 401(k) company match.
• Vacation accrual separate from sick time.
• Eleven paid holidays for 2024 with the option to substitute 2 holidays.
• Six day winter break in 2024 included in the paid holiday schedule.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees