Compass, Inc.-posted about 1 year ago
$57,200 - $85,900/Yr
Full-time • Mid Level
San Francisco, CA
Real Estate

As a Relocation Manager at Compass, you will serve as the primary contact for clients and their families during the relocation process, ensuring exceptional service from start to finish. Your role involves managing referrals, assessing client needs, and coordinating timely placements while educating agents on RMC processes and training team members. You will maintain strong relationships with cross-functional teams and be dedicated to providing a seamless experience for clients.

  • Assist the Relocation Director with the management of incoming/outgoing referrals and tracking/reporting
  • Act as the main point of contact for administering and delivery of Relocation and referral services to transferees/clients and their families
  • Manage, accept, and monitor referrals throughout the file's lifecycle
  • Counsel and assess the individual client's needs and coordinate the timely placement of incoming referral business
  • Serve as a key liaison for the operational delivery of referrals
  • Educate and instruct agents regarding all RMC forms and processes
  • Instruct agents on the proper Corporate HomeSale processes and procedures
  • Work in conjunction with the Relocation Director to train team members on relocation practices and procedures
  • Assist with managing the Corporate Relocation Specialists and clerical support personnel
  • Input data into a referral tracking system and assist with monitoring production and information
  • Monitor referrals on a daily basis and provide client status updates regularly
  • Act as a knowledgeable resource for information about area and home market trends
  • Responsible for collecting and disbursing payment of referral fees
  • Manage RMC inventory properties and develop strategies for quick sale
  • Assist with the placement of Rental Assistance referrals as needed
  • Invoice RMC for Rental Assistance
  • Maintain good relations with cross-functional teams
  • Help improve operational efficiencies whenever possible
  • Cover for coworkers as needed
  • Perform additional duties and responsibilities as requested or assigned
  • 3+ years of experience working in a relocation department, real estate company, or relocation management company actively working with real estate agents
  • Experience with eRelocation system
  • Strong problem-solving and analytical skills
  • Skilled communicator with great interpersonal skills
  • Meticulous attention to detail, highly organized
  • Great listening skills and empathetic to the customer's pain points
  • Competent in the G suite and comfortable learning and working in customized software programs
  • A California real estate license is a plus
  • Participation in incentive programs (cash, equity, or commissions)
  • Paid vacation, holidays, sick time, parental leave, marriage leave, and recharge leave
  • Medical, tele-health, dental and vision benefits
  • 401(k) plan
  • Flexible spending accounts (FSAs)
  • Commuter program
  • Life and disability insurance
  • Maven (support system for new parents)
  • Carrot (fertility benefits)
  • UrbanSitter (caregiver referral network)
  • Employee Assistance Program
  • Pet insurance
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service