Relocation Manager

ASSET MANAGEMENT & CONSULTING SERV•North Charleston, SC

1d•Onsite

About The Position

The Relocation Manager is responsible for planning, coordinating, and executing resident relocations within affordable housing apartment communities due to rehabilitation, redevelopment, or compliance-driven initiatives. This role ensures all relocation activities are conducted in full compliance with federal, state, and local regulations while minimizing disruption to residents and maintaining a resident-centered approach. The ideal candidate is highly organized, empathetic, detail-oriented, and experienced in affordable housing compliance, resident services, and cross-functional coordination.

Requirements

Bachelor’s degree in Housing, Social Work, Public Administration, Urban Planning, or related field (or equivalent experience).
Minimum 3–5 years of experience in affordable housing, property management, relocation services, or resident services.
Strong knowledge of affordable housing programs and regulations (HUD, LIHTC, URA).
Excellent written and verbal communication skills.
Proven ability to manage sensitive situations with professionalism and empathy.
Resident-centered approach.
Strong organizational and time-management skills.
Conflict resolution and de-escalation.
Exceptional attention to detail and documentation accuracy.
Ability to work independently.
Proficiency in property management and compliance software.
Ability to Commute North Charleston, SC 29406.

Nice To Haves

URA certification or formal relocation training.
Experience working with seniors, disabled residents, or formerly homeless populations.
Bilingual or multilingual abilities.
Project management experience in rehabilitation or redevelopment projects.

Responsibilities

Develop and implement resident relocation plans for temporary and permanent moves.
Serve as the primary point of contact for residents throughout the relocation process.
Conduct resident meetings, one-on-one consultations, and information sessions.
Coordinate reasonable accommodations and accessibility needs.
Frequent interaction with residents in occupied housing environments.
Ensure compliance with all applicable regulations, including but not limited to: Uniform Relocation Assistance and Real Property Acquisition Policies Act (URA) HUD, LIHTC, Section 8, and local housing authority requirements.
Prepare and maintain accurate relocation files, notices, and required disclosures.
Coordinate with legal counsel, housing authorities, and compliance teams as needed.
Monitor timelines to ensure statutory notice and payment requirements are met.
Collaborate with property management, construction, asset management, and resident services teams.
Coordinate unit availability, move schedules, vendors, and logistics.
Track relocation milestones and provide regular status reports to leadership.
Assist with phasing plans and construction sequencing to minimize resident displacement.
Coordinate moving companies, storage providers, and temporary housing vendors.
Review and track relocation budgets, payments, and reimbursements.
Process relocation assistance payments and maintain financial documentation.
Act as a liaison between residents, management, developers, and external stakeholders.
Address resident concerns, complaints, and escalations related to relocation.
Support community stability and retention.