Relocation Counselor

Cvr Associates • Miami Beach, FL

388d • $52,000 - $52,000 • Remote

About The Position

The Relocation Counselor position at CVR involves providing comprehensive support and management for individuals and families undergoing relocation. This temporary role, lasting up to 24 months, requires a compassionate and organized individual to facilitate the relocation process, ensuring that residents' needs are met while maintaining high standards of service delivery. The position demands effective communication, attention to detail, and the ability to manage multiple projects simultaneously, all while adhering to confidentiality and privacy standards.

Requirements

• Direct client interaction and advisory experience preferred.
• Proficiency in Microsoft Office suite of products.
• Strong oral and written communications skills.
• Ability to multitask in a fast-paced environment.
• Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions.
• Strong attention to detail.
• Excellent customer service skills.
• Knowledge and ability to use typical office equipment (PC, calculator, etc.).
• Knowledge of the Internet/web.
• Willingness to learn about affordable housing policies, Relocation requirements and Housing Choice Voucher regulations, policies, and procedures.
• Ability to interact with staff at all levels while remaining flexible, proactive, and efficient, and to maintain a high level of professionalism and confidentiality.
• Ability to work independently, tracking and managing numerous, simultaneous projects.
• Ability to exercise independent judgment and problem solving skills.
• Ability to compose, edit, and proofread correspondence, summaries, etc.
• Ability to deal with pressure situations that need a calming influence.
• Knowledge of general office procedures (e.g., filing, correspondence, scheduling).
• Must be willing to travel throughout FL for various projects.

Nice To Haves

• Experience in counseling (2 years preferred).
• Experience in relocation (2 years preferred).
• Experience in affordable housing (2 years preferred).
• Language skills in Spanish (required) and Haitian Creole (preferred).

Responsibilities

• Acts as CVR's main point of contact for administering the various phases of the relocation process for residents who currently qualify for relocation services.
• Oversees the delivery of relocation services and benefits to residents and their families using CVR's best practices and service standards to ensure a high-quality service delivery experience.
• Proactively provides continuing advice and support to both the Housing Authority and residents, maintaining regular contact throughout the relocation period.
• Conducts a thorough needs assessment at the onset of the relocation process to establish the resident's specific requirements and address any individual needs.
• Works with the residents and/or family to ensure all needs are understood and met, and adjusts services and counseling to changing needs and conditions throughout the relocation process.
• Guides the residents and family members through the location selection process that best suits the needs of their family, and closely manages and monitors the home-finding process.
• Performs the timely and accurate input of related data and the management of all opportunities through completion.
• Reviews and evaluates exception requests and challenging situations, and provides solutions to residents in the support of move-based scenarios that arise.
• Provides recommendations regarding the residents to the CVR Vice President, and/or Housing Authority regarding appropriate courses of action when outside of their own scope of authority.
• Responsible for the accurate and timely documenting of conversations, exceptions, move-related expenses and correspondence in CVR's SharePoint system.
• Maintains file documentation and ensures data integrity.
• Adheres to CVR's privacy and policies standards at all times.

Benefits

• Extensive training and mentoring provided by CVR.
• Flexible work schedule with hybrid remote options.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 101-250 employees