Relocation Coordinator (Del Mar Office)
About The Position
At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients. The Relocation Coordinator is responsible for counseling clients and coordinating the relocation process for corporate employees. They will also be assisting the Relocation Director in all functions of the Relocation Department including all Destination Services, Marketing Assistance, Relocation Inventory, etc. The Relocation Coordinator will also be responsible for handling broker-to-broker referrals, outgoing referrals, department generated referrals, all other third-party relocation business and Ecommerce business for Compass. Please Note This position will be fully onsite in our San Diego Office (Del Mar - One Paseo)
Requirements
- High School Degree or equivalent, college degree preferred
- 2+ years of experience working in a relocation department, real estate company or relocation management company, actively working with real estate agents
- Independent worker and strong decision-making skills
- Excellent communication skills, both verbal and written
- Ability to work in a high volume, fast paced environment
- Must be highly customer service oriented
- Competent in the G suite and comfortable learning and working in customized software programs
- Real estate license or willingness to get a real estate license
Nice To Haves
- CRP or GMS certification is not required, but is preferred
Responsibilities
- Act as the main point of contact for administering and delivery of relocation and referral services to transferees/clients and their families
- Manage and accepting referrals
- Conduct a thorough needs assessment at the onset of the process to establish the client’s specific requirements and any special needs.
- Serve as key agent liaison for service and operational delivery of referrals
- Place referrals with an agent or outside broker and ensure customer contact is made in a timely manner.
- Request and track updates for referrals on an ongoing basis
- Act as a liaison between agent and referral source and assists with problem solving issues that may arise.
- Complete detailed data entry, including billing and client-specific reporting.
- Bill Relocation Management Companies for Rental Assistance or services rendered
- Develop contacts and build relationships with internal team agents and sales managers as well as with external real estate contacts
- Follow up through closing of escrow to ensure all parties are paid their referral fee in a timely manner and accurately
- Explain referral process to agents who have an out of area referral and work in partnership with them to identify a receiving agent to assist their client.
- Perform additional responsibilities as requested or assigned
Benefits
- Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
