Relocation Assistant (PT) - Portland

Relocity•Portland, OR

1d•$25 - $25•Onsite

About The Position

Relocity is reimagining the global mobility experience. We enable enterprises to attract, retain, and engage talent globally through our unique blend of mobility software solutions and high-touch destination services. Our personalized digital transferee experience accommodates all mobile talent and is enabled by our AI-driven native mobile app and workforce mobility platform. Our core values drive us to focus on our customers, innovation, integrity, and excellence. Relocity serves thousands of cities across the United States, Europe, and Asia. Learn more at www.relocity.com. As a part time Relocation Assistant you’ll play a key role in supporting Relocity’s Personal Host team to deliver smooth and stress-free relocation experiences for our clients. Your focus will be on providing hands-on, in-person support to employees relocating to your area, helping them navigate their transition smoothly. With your local expertise and personalized approach, you will assist with neighborhood tours, rental searches, and local registrations, ensuring clients feel confident and settled as they arrive in their new communities. This role is ideal for individuals with deep local knowledge, excellent interpersonal skills, and a passion for helping others during a significant life transition.

Requirements

Must have the legal right to work in the USA
Must have at least 5 years of residency in Portland, with extensive knowledge of the local rental market, education system, and local registration processes
Must own a reliable 4-door vehicle and a valid driver’s license to conduct in-person client services, including area tours and errands
Able to commit to a minimum of 10-15 hours per week
Must be flexible and available to work weekends, including mandatory Sundays.
Friendly, outgoing personality, strong customer service orientation, and problem-solving abilities.
Must be self-motivated, with the ability to work independently and manage time effectively
Excellent verbal and written communication skills, able to effectively interact with diverse groups and high-profile clients
Ability to read and interpret documents such as contracts, safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Must have a laptop, smartphone, and reliable internet connection

Nice To Haves

Prior relocation or moving assistance experience is preferred, but not required
Bachelor or Associate’s degree (or equivalent) preferred
Extensive experience with technology tools such as Microsoft Office, Google GSuite, and CRM systems

Responsibilities

Provide hands-on in-person assistance to relocating employees, supporting them with various aspects of the relocation process, such as: Local housing searches, including short-term summer rentals, with guidance on neighborhood selection and property negotiations
Assisting with setting up DMV, bank accounts, and utilities
Conducting customized area tours, focusing on acclimating clients to their new city
Coordinate moving logistics and initial home setup
Guide clients through local housing options, schools, and neighborhood amenities and relocation needs
Offer detailed client reports and recommend social and cultural activities based on their specific preferences
Assist the current Personal Host team in providing seamless relocation services, ensuring all client needs are met
Handle administrative tasks, such as arranging appointments and assisting with communication within the team
Assist in managing multiple relocations simultaneously, ensuring excellent time management and client satisfaction
Participate in focus groups and provide feedback on processes to improve seasonal performance and client satisfaction
Research and recommend specific services such as housing, activities, and festivals
Manage short term housing arrangements for relocating employees
Be the local subject matter expert, offering guidance based on years of local knowledge, trends, and community insights