Manages the operation of the stores to achieve maximum sales performance during shifts as scheduled.
Achieves maximum sales performance by ensuring,
That the store is adequately staffed.
New employees are trained.
Store is properly merchandised and is clean.
Cash registers have adequate change reserves.
Assists the cashier when needed.
Implements all aspects of the customer service program.
Provides training by answering questions, giving directions, and offering feedback about task performance to employees and community service workers.
Assists in limiting store injuries by providing safety guidelines to employees, coaching employees about safety issues, identifying and promptly reporting safety concerns to the store manager.
Daily reports on performance of the assigned crew and furniture department; suggests disciplinary actions and terminations to the store manager.
Maintains daily employee attendance records in assigned departments and makes employees aware of issues.
Implements Operations Manual guidelines for banking and cash handling to ensure accuracy and accountability.
Ensures all shopping carts are in the store at closing.
Follows closing procedures in the Operations Manual to ensure the store is secured at the close of each business day.
Prepares the production room for the next shift by ensuring that dropped off donations are inside store.
Reports to the store manager or supervisor.
Gives direction to store employees during assigned shifts.
Knowledge of styles and trends.
Ability to identify merchandise quality and price it accordingly.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write employee warnings, which provide clear feedback to employees.
Ability to effectively present information in one on one and small group situations to customers and employees.
Ability to delegate and follow up to achieve established results.
Ability to work as a productive member of a team.
Experience working with a diverse workforce.
Ability to work with individuals possessing developmental disabilities.