Relief Resident Monitor

Community of Hope • Washington, DC

6d • $19 • Onsite

About The Position

Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Community of Hope is looking for Relief Resident Monitors who are reliable, friendly, and professional to help keep our Short-Term Family Housing program safe and welcoming. As essential staff, you’ll ensure building security, greet residents and visitors, and report any concerns to the appropriate team members. Be part of a mission-driven team making a difference every day! This position can work at anyone of our three Short Term Family sites in Southeast, Southwest or Northwest DC. Our Approach and Values: We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives. We embrace diversity, welcome all voices, and treat everyone with respect and compassion. We lead and advocate for changes to make systems more equitable. We strive for excellence and value integrity in all that we do

Requirements

• High school diploma or GED.
• Good verbal and written communication skills.
• Punctuality and reliability.
• Ability to utilize computer software such as Microsoft Windows, Microsoft Word, Microsoft Excel, Google Mail.
• Ability to act responsibly, professionally, and use good judgment under pressure.
• Ability to write shift and incident reports in detail.
• Ability to de-ice the front walkway by salting and shoveling the front area when inclement weather occurs.
• Ability to work a flexible schedule as designated by their supervisor, including evenings and weekends and at various Community of Sites.

Nice To Haves

• Experience working in a residential environment.
• Experience working with the homeless population.

Responsibilities

• At least hourly, monitors community areas within building including lobby, phone room and area outside the building to prevent loitering, and makes rounds throughout the building.
• Monitors security cameras for activity in and around the building; addresses issues as needed.
• Ensures that visitors, volunteers, outside agency representatives and residents are signed in and out when arriving and leaving, and documents in shift log when staff arrive and leave, while working in all roles (RM, Shift Supervisor, Front Desk, etc.
• Checks for photo ID of all visitors.
• Provides traffic control to limit crowing in the lobby.
• Completes curfew check each night by knocking on unit doors and documenting who is in the unit. If children are not present, Resident Monitors will inquire as to their whereabouts and document that information.
• Emails and or calls Program Director and/or Case Manager as appropriate regarding outside agency visits (Police, CFSA, Social Services, probation and parole, case workers, etc.).
• Fills out incident reports to document unusual and difficult incidents involving resident or facility issues, fire, rescue, and other emergencies as soon as the incident has been controlled and emails incident report to Program Director or On-Call Supervisor immediately.
• Offers additional assistance to residents as needed or requested by the resident or staff, on behalf of the resident, in accordance to the Americans with Disabilities Act regulations. Assistance must be offered at all times and during emergencies.
• Provides access to the building by screening individuals who ring the call button.
• Processes visitors by checking their ID, having them sign in, and contacting the appropriate COH staff to escort the visitor.
• Monitors the Closed Circuit TV security footage and report and respond immediately to all suspected or apparent security violations by notifying SPO and Program Director and/or calling emergency services.

Benefits

• 8 x Washington Post 150 Top Workplaces winner
• 11.5 paid company holidays, 1 personal floating holiday, paid vacation and sick leave based on the average number of hours per week and work schedule
• Annual performance-based raises, up to 5% of your annual pay
• Loan repayment (NHSC & DCHPLRP), Licensing reimbursement & CEU funding
• Life & disability insurance + 403(b) retirement
• Leadership development, internal promotions and career growth opportunities
• A culture grounded in equity, compassion, and well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees