Relief Night Auditor/Manager

Sonesta Los Angeles Airport, CA•Los Angeles, CA

11h•$29 - $34

About The Position

The Relief Night Auditor/Manager is a dual-role position responsible for serving as Manager on Duty during the overnight shift and ensuring the completion of end-of-day and night audit functions. The position oversees the Front Desk and PBX, provides operational support for overnight front-office activities, and manages guest services during the absence of the Director of Front Office and Front Office Managers. Additional duties include assisting with the preparation of Travel Pass and VIP arrivals and supporting the Director of Front Office operations as required.

Requirements

High School diploma or equivalent required.
One year of previous hotel experience preferred.
Previous background from the extended stay industry preferred.
Reading and writing skills are utilized when compiling department records, guest registration and reservation information
Ability to speak, read, and write fluent English; other languages beneficial.
Professional verbal and written communication skills.
Mathematical skills, including basic math, percentages, and variances preferred.
Problem solving, reasoning, motivating, organizational and training abilities preferred.
Experience with Microsoft Office and Opera systems preferred.
Valid driver’s license required.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 50 pounds.
Frequently handling objects and equipment.
Standing for extended periods of time.
Will be required to obtain a ServSafe certification.
May be required to obtain a TIPS certification.
Will be required to work mornings, evening, weekends, and holidays.

Responsibilities

Ensure end of day process is completed.
Manage and perform all Night Audit functions.
Handle walked guests and follow up reports following specific standards.
Responsible for Overnight Departmental Rounds to assure all Departments are properly operating, assuring staffing, presentation and the usage of Sonesta Standards.
Prepare the daily SOX compliance report.
Audit Travel Pass arrivals for next day.
Review all VIP arrivals assuring proper accommodations, amenities and that all Front Office team members are aware and handle VIP’s accordingly.
Following up with Front Office team with any issues or log entries from the prior shift, also adding comments to Daily Management Log.
Update guest profiles in all necessary systems to assure that all departmental teams have as much information as possible on our guests. Update the relevant departments so they are aware of the profile information as necessary.
Handle all group arrivals preparations to assure that any specific Front Office operational needs are met and handle correctly.
Proactively be aware of all guest arrivals and departures to ensure that sufficient staff are available to service them, also assure that all outlets are staffed to handle volumes of business as they occur – assist where necessary.
Coordinate with Housekeeping to ensure that all arrivals are correctly handled in accordance with early check in procedures.
Promote a positive perception of the company both internally and externally.
Support the Front Office team where necessary to ensure that all Sonesta department objectives and standards are met.
Ensure the Hotel is always well presented, with reference to the cleanliness, internal and external maintenance.
Anticipate and rectify problems to ensure a guest's wellbeing and satisfaction with the hotel.
Follow correct cash handling procedures.
Responsible for the safety of all persons in the Hotel and ensure that all health and safety procedures are adhered to.
Ensure that all reports are completed accurately and within the required timelines.
Ensure that all reports and guest issues are handled correctly and that any issues or discrepancies are investigated, corrected and report to the Director of Front Office.
Report to managers any items of interest/concern regarding actions by their staff so that appropriate measures may be taken by that manager regarding coaching/counseling/commending of the department employee.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. Conduct training for all current and new associates.
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:
Greet or welcome everyone, warmly with a smile
Use eye and ear contact and guest’s name
Establish/anticipate needs
Solve and own all requests/complaints