Relief Member Service Representative I (Part-time 19hr)

HawaiiUSA Federal Credit Union • Honolulu, HI

5h • Onsite

About The Position

The Relief Member Service Representative I (MSR I) engages with members to provide exceptional member experience, process transactions accurately, maintain records and balance daily transactions in accordance with established policies and procedures. This role is also responsible for identifying and referring product and service inquiries to the appropriate employee. HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters, means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs.

Requirements

• High School (High school diploma) or GED required

Nice To Haves

• One year of customer service experience preferred

Responsibilities

• Process member transactions efficiently and accurately in accordance with established policies and procedures.
• Knowledgeable in all tools, products, and services to provide answers and assistance to Members’ questions or concerns.
• Proactively engage with members to understand their financial and banking needs.
• Utilize sales techniques to develop existing Member relationships, often while processing transactions.
• Understand the role in sales growth and meet branch-assigned and individual goals.
• Generate cross-sales referrals by actively promoting products and services provided by internal and external partners.
• Recommend alternative channels such as online, mobile, and digital solutions.
• Assist the branch with daily operational tasks.
• Seek opportunities to promote the organization and engage in the communities we serve. Engage in community events.
• Remain current on the HawaiiUSA practices, policies, and procedures.
• Comply with regulatory compliance and assigned training requirements including but are not limited to BSA regulations corresponding to their specific job duties.
• Address and resolve member concerns and discrepancies in transactions with empathy, referring complex issues to senior employee when necessary.
• Perform other duties as assigned.

Benefits

• The expected pay for the Relief Member Service Representative I position is $23.10 per hour.
• Relief team members are also compensated for miles driven for work and role requires personal reliable transportation.
• Casual employees are eligible for Employee Assistance Program and Workers’ Compensation.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees