Relief Client Service Representative

VCA Animal Hospital • Hermosa Beach, CA

76d • $19 - $23

About The Position

VCA Coast Animal Hospital is seeking an experienced Relief Customer Service representative with previous animal hospital experience to join our team. The successful candidate will be a believer in the possibilities of high quality customer service and patient care. In this position you will be supporting our Doctors and Clients by creating a positive, low-stress atmosphere for our clients and patients. We also value honest and direct communication between team members, management and clients. We are community centered, we honor the client/patient relationship and we respect people and pets. We are looking for smiling faces with compassionate, exceptional and superior client service skills and with 'Can Do' attitudes.

Requirements

• At least two years of proven past experience helping customers in a veterinary Hospital setting
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people-as well as awareness and understanding of others' reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

Responsibilities

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing electronic medical records, reports and correspondence.

Benefits

• Competitive compensation
• Comprehensive benefits package, including medical, dental, vision and paid vacation/sick days
• 401(k)
• Generous employee pet discounts
• Fun, fast-paced facility with a friendly & positive working environment

What This Job Offers

• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED