Relief Call Center Dietetic Assistant (Newark, CA) (multiple openings & shifts)

Stanford Health Care • Newark, CA

15d • $31 - $35 • Onsite

About The Position

Located in the heart of Silicon Valley, Stanford Health Care’s (SHC) mission is to heal humanity through science and compassion, one patient at a time. The Food Services Department is a talented team of culinary and food service professionals devoted to offering patients, visitors, and staff a premium dining experience through locally sourced, sustainable food to support healing and wellness. Our Food as Medicine philosophy brings awareness to the critical link between eating healthy and living well. A Brief Overview Receives phone calls in an off-site call/service center environment from hospital patients (or their families/caregivers) who are requesting Room Service for meal ordering; take orders and answer questions about menu items available for ordering and delivery to their rooms; assists them by entering orders for menu selections into a computerized food service system, in accordance with established call/service center standards, available menu items, and dietary restrictions; provides exemplary service and customer care. Relationships with Others • Employees in this class have regular telephone time with patients, visitors, clinical staff, and/or the public and in-person contact with co-workers. Supervision Received • While learning work standards, processes, and procedures, employees receive supervision and support from a supervisor or manager. As proficiency increases, supervision becomes general. • Employees in this class receive general supervision from a supervisor or manager who assigns work verbally or through written instructions (ie., standard of work) to provide structure and guidelines for assigned tasks and quality, and quantity expected, deadlines, and priority of assignments. • Employees perform the work as instructed and consult with the supervisor or manager for decision or help on deviations, problems, and unfamiliar situations not covered by instructions. • Work is reviewed by the supervisor or manager occasionally by observation and document review for accuracy, adequacy, timeliness, and conformance to instructions, work standards, guidelines and procedures. • Employees in this class follow all applicable regulatory requirements, department procedures and standards, and SHC policies while performing the work.

Requirements

• High school diploma, or GED equivalent
• One (1) or more years of customer service, food service, and/or call-center experience.
• A practical knowledge of nutrition and medical terminology is desirable.
• Basic computer skills and ability to quickly learn and become proficient in the use of menu ordering software.
• Skilled in the use of the office equipment including (but not limited to): computers, calculators, telephones (including hands-free headset), fax machines, answering machines, and photocopy machines.
• Strong interpersonal and customer service skills and ability to providing outstanding service at all times.
• Ability to learn and work within established standards, policies and procedures affecting assigned work.
• Ability to read and write and follow oral and written instructions.
• Ability to answer telephones courteously.
• Ability to communicate clearly, both verbally and in writing, and be understood by individuals of various ages.
• Ability to maintain confidentiality and abide by all acceptable standards in safeguarding information to respect and protect patient privacy.
• Ability to make sound judgments and decisions, problem solve as needed and maintain composure in stressful situations.
• Good problem-solving skills and negotiation skills to work with patients in selecting meals that meet the guidelines of their diet order.

Nice To Haves

• A practical knowledge of nutrition and medical terminology is desirable.

Responsibilities

• Receives phone calls in an off-site call/service center environment from hospital patients (or their families/caregivers) who are requesting Room Service for meal ordering
• Take orders and answer questions about menu items available for ordering and delivery to their rooms
• Assists them by entering orders for menu selections into a computerized food service system, in accordance with established call/service center standards, available menu items, and dietary restrictions
• Provides exemplary service and customer care

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees