Reliability Success Manager

Augury•New York City, NY

3d•$105,000 - $125,000•Remote

About The Position

As a Reliability Success Manager, you will be key in driving customer growth, retention, and expansion for Augury. You will have a direct impact on the foundation of a complex IoT support infrastructure being a part of our growing team in a new hybrid role. You will have a significant contribution in digitally transforming global enterprise organizations to achieving machine health. This position is remote.

Requirements

You have knowledge and experience in vibration analysis, reliability, & maintenance operations with at least 3+ years in a customer facing capacity.
Vibration Analysis CAT 2+, is required.
Customer Centric: You are a relationship builder and customer advocate. You also thrive on cross-functional team collaboration and understand the importance of working with technical teammates in order to analyze ROI, drive impact, and provide a seamless customer experience.
Strong Communicator : You have strong interpersonal skills and the ability to communicate effectively both internally and externally. You are able to communicate complex technical and vibration data to a non-technical person in a concise, clear, and easily understood manner.

Nice To Haves

Bi-lingual a plus. Portuguese, Spanish, Mandarin, Japanese, German or French preferred.

Responsibilities

Develop a trusted advisor relationship with technical project leads & maintenance/reliability external stakeholders
Identify key strategic items to drive facility customer growth and expansion opportunities on the Augury platform
Collaborate with a dotted line with the Corporate CSM and will function as a pod with them to ensure top-down and bottom-up success for customers
Quarterback optimal facility level experience, including training, onboarding, IoT issues, and fielding technical problem resolution and communication for all Augury issues that may arise
Interface with Product and Engineering teams regarding customer feedback to shape our product roadmap
Establish post-implementation adoption activities to closely monitor the success of customer initiatives
Move customers through the Maturity Index by leveraging SME to change mindsets from reactive to proactive, and to integrate Augury into their work processes and operations
Ensure fast time to first value for facilities, and consistently highlight areas of opportunity back to internal teams to accelerate expansions and upsells