Reliability Engineer/ServiceNow System Administrator

US Bank • Saint Paul, MN

109d • $105,400 - $124,000 • Hybrid

About The Position

U.S. Bank is seeking a highly skilled and customer-focused Reliability Engineer with ServiceNow System Administration experience. This hybrid role is critical to maintaining ServiceNow production environments, ensuring platform reliability, and supporting users. The ideal candidate will be proactive, organized, and capable of thriving in a fast-paced, agile environment.

Requirements

• Bachelor's degree or equivalent work experience.
• 5-7 years of relevant experience in business and risk analysis, IT Service Management, production support, product/project management, or application development.

Nice To Haves

• 3+ years of ServiceNow experience.
• ServiceNow Fundamentals Certification.
• Strong analytical, problem-solving, and decision-making capabilities.
• Excellent communication and customer service skills.
• Effective time and priority management.
• Experience with Agile development methodology.
• Working knowledge of ITSM processes (incident, problem, change, knowledge, request).
• Experience using performance measurement tools.
• Strong leadership, conflict resolution, budgeting, and time management skills.
• Financial Services industry experience is a plus.

Responsibilities

• Manage ServiceNow request and incident queues, troubleshoot issues, and escalate as needed.
• Maintain ServiceNow problem records and communicate updates and workarounds to customers.
• Assist users with ServiceNow inquiries and access issues.
• Create and maintain knowledge base documentation.
• Administer ServiceNow groups (create, rename, delete).
• Manage weekly ServiceNow releases and upgrades (after-hours support required).
• Monitor platform performance and partner with ServiceNow teams for issue resolution.
• Support production applications and proactively automate solutions to reduce incident recurrence.
• Improve application availability, latency, performance, efficiency, and monitoring.
• Conduct technical reliability studies and risk analysis on engineering designs and processes.
• Recommend design/test methods and statistical process controls to enhance reliability.
• Analyze failures and propose design or process changes to improve system reliability.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Industry: Credit Intermediation and Related Activities
• Education Level: Bachelor's degree