Reliability Engineer III

Domino's Corporate•Ann Arbor, MI

About The Position

Domino’s Pizza, which began in 1960 as a single store location in Ypsilanti, MI, has had a lot to celebrate lately: we’re a reshaped, reenergized brand of honesty, transparency and accountability – not to mention, great food! In the rise to becoming a true technology leader, the brand is now consistently one of the top five companies in online transactions and 65% of our sales in the U.S. are taken through digital channels. The brand continues to ‘deliver the dream’ to local business owners, 90% of which started as delivery drivers and pizza makers in our stores. That’s just the tip of the iceberg…or as we might say, one “slice” of the pie! If this sounds like a brand you’d like to be a part of, consider joining our team! Job Description Level III Site Reliability Engineers are recognized technical experts who lead complex projects and initiatives, drive innovation, and serve as key resources for both their team and the broader organization. They operate with significant autonomy, solve complex technical problems, and influence technical strategy and process improvements. Level III engineers are expected to mentor others, lead cross-functional efforts, and proactively identify opportunities to enhance reliability, scalability, and efficiency.

Requirements

Expert-level knowledge of SRE concepts, operations, incident response, monitoring, and reliability.
Demonstrated ability to solve complex technical problems and exercise judgment based on multiple sources of information.
Recognized as an internal technical expert with broad knowledge across the field of specialization.
Strong leadership skills; able to lead cross-functional projects and initiatives.
Excellent communication and influence skills; able to explain complex ideas and persuade senior stakeholders.
Bachelor’s degree in Computer Science, Information Technology, or a related field; advanced degree preferred.
Minimum of 8 years supporting production applications in high-availability, mission-critical environments.
Advanced proficiency in UNIX/Linux administration, troubleshooting, and network configuration.
Extensive hands-on experience with scripting languages (e.g., Bash, Python) and automation frameworks.
Deep expertise in container orchestration (e.g., Azure Kubernetes Service), infrastructure-as-code (e.g., Terraform, Puppet), and CI/CD tools (e.g., Jenkins, GitHub Workflows, Bitbucket).
Proven track record of leading complex projects and mentoring others.
Strong written and verbal communication skills; able to create clear, concise documentation for technical and non-technical audiences.

Responsibilities

Lead the design, implementation, and optimization of reliability engineering solutions for mission-critical systems.
Serve as a technical advisor to management and cross-functional teams, recommending best practices and innovative approaches.
Influence technical decisions and contribute to the development of departmental or area strategy.
Oversee incident response and root cause analysis for high-impact production issues, ensuring rapid resolution and long-term prevention.
Develop and refine monitoring and observability frameworks to proactively identify and address reliability and performance issues across multiple services.
Drive automation initiatives, creating sophisticated tools and processes to streamline operations and reduce manual intervention.
Lead complex projects and initiatives, often spanning multiple teams or departments, with notable risk and complexity.
Mentor and provide guidance to junior engineers, fostering a culture of continuous improvement and technical excellence.
Act as a resource for colleagues, sharing expertise and building consensus on difficult or sensitive topics.
Proactively identify and solve unique problems that have a broad impact on the business.
Develop novel solutions and innovations in tools or processes to improve organizational performance.
Contribute to the development of new products, processes, or services through applicable technology.