Release Of Information Specialist

Novant Health • Charlotte, NC

349d

About The Position

The employee's Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understand how he or she contributes to the health system's vision of achieving that commitment to patients and families. This position requires onsite availability. Health information management is responsible for developing, implementing, maintaining, and monitoring information management standards and systems to support the patient record. The Release of Information Specialist is responsible for all aspects of processing release or disclosure of requested Protected Health Information (PHI) according to Novant Health/Federal/State policies, procedures, laws and regulations. This includes analyzing requests for records and authorizations thoroughly for accuracy and compliance for the entire Novant Health enterprise (Acute/Ambulatory). The Release of Information Specialist is knowledgeable in all release types and workqueues, and can effectively rotate as needed, primarily between moderate and high skill level requests. Team members in this role will also be assigned to additional on-site duties as necessary in order to maintain fluid department operations. This colleague will also foster working relationships with other departments to ensure timely resolution related to any issues within assigned workflows. All colleagues in this role will foster respect for patient privacy by maintaining confidentiality in all phases of the release of information process/release of protected health information. These colleagues will also promote positive customer relations through prompt and courteous service in this fast-paced, high volume, customer focused environment. At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities. Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Requirements

• High School Diploma or GED required.
• Minimum of three years' experience in hospital based HIM department, large outpatient clinic, or equivalent work experience.
• Professional demeanor.
• Excellent verbal/written/interpersonal communication and customer service skills.
• Excellent analytical/critical thinking skills.
• Ability to meet standardized productivity metrics/goals.
• Working knowledge of HIPAA requirements/federal/state regulations and medical terminology.
• Comfortable with a technology driven/computer based workflow.
• Working knowledge of acute and ambulatory medical records.
• Ability to travel to multiple locations/facilities as needed.

Nice To Haves

• Associates Degree preferred.
• RHIT credential preferred.
• Healthcare Privacy and Security (CHPS) preferred.
• Experience with the EPIC EHR and/or Hyland On Base scanning application.

Responsibilities

• Deliver the most remarkable patient experience in every dimension, every time.
• Process release or disclosure of requested Protected Health Information (PHI) according to Novant Health/Federal/State policies, procedures, laws and regulations.
• Analyze requests for records and authorizations for accuracy and compliance.
• Rotate effectively between moderate and high skill level requests.
• Maintain fluid department operations by performing additional on-site duties as necessary.
• Foster working relationships with other departments for timely resolution of issues.
• Maintain confidentiality in all phases of the release of information process.
• Promote positive customer relations through prompt and courteous service.

What This Job Offers

• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees