Release of Information Specialist
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About The Position
Join our team at Regions Hospital as a Release of Information Specialist in our HIM Call Center. This position will triage all incoming release of information calls and/or requests and process releases for urgent requests for callers as well as fax requestors with ‘patient here now’ situations. As a Release of Information Specialist, you will be part of a great team that strives to provide the utmost customer service to their patients/customers, a team that enjoys working together, and a team that has leaders who are supportive. Based on job assignments in the department, the ROI Specialists in the HIM Call Center perform various job duties that include: Answering incoming ROI telephone calls, directing patients and customers to our hospital website for appropriate forms, assisting patients with filling out requests for records from their patient portal, providing information and direction on where to get specific forms from government offices, managing incoming and outgoing ROI faxes, scanning outside records received. Analyzing requests and authorizations to ensure compliance and have a good understanding of all request types: Workman’s comp, legal, social security disability determination, continuity of care, patient, audits and insurance verification. Prioritizing and processing all telephone and fax requests for immediate continuity of care quickly and accurately, triaging all incoming requests according to HIM procedures and in adherence to state and federal guidelines. Maintaining a professional and courteous attitude when interacting with all internal and external customers, Maintaining presence during normal business hours. Performing other duties as assigned, including working in other various roles and functions in HIM. Requires basic knowledge of Health Information Management (HIM) principles, knowledge of Release of Information laws and statutes, knowledge of HIPAA and patient privacy standards. The ROI Specialists take pride in displaying our corporate values of Excellence, Integrity, Compassion and Partnership in all interactions and developing strong working relationships with our ROI vendor team.
