Release Of Information Specialist (Baytown)

Houston Methodist•Baytown, TX

About The Position

FLSA STATUS Non-exempt QUALIFICATIONS EDUCATION Associate's degree in health information management or related field required or additional two years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree EXPERIENCE One year of experience working in health information management or related industry/ department Experience in release of information preferred LICENSES AND CERTIFICATIONS Required SKILLS AND ABILITIES Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Good communication and customer services skills are essential Good organizational skills; ability to prioritize and reprioritize PC knowledge and ability to navigate in a Windows environment Knowledge of state and federal laws related to the release of medical information Ability to work independently as well as function as team player ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results. Serves as a resource to customers regarding release of patient identifiable health information laws, rules, regulations and policies. Assists all internal and external customers in initiating and fulfilling their request for patient health care information. Serves as a Texas Notary Public for the Release of Information section and external customers as needed. SERVICE ESSENTIAL FUNCTIONS Returns calls to requestors and performs follow-up on requests in a timely manner as per department guidelines/expectations. Logs requests, request status and information released into the electronic Release of Information system and as necessary, any other secondary systems. Applies patience and diplomacy to sensitive circumstances; diffuses difficult customer service situations appropriately. Monitors the ROI queue and completes work assignments. Retrieves the correct and complete patient record from the electronic medical record (EMR) systems and other patient record sources in response to a valid request; verifies correct information has been reproduced before releasing and in a timely and secure manner; provides release of records by the requested means (e.g., electronic, paper copy, etc.). QUALITY/SAFETY ESSENTIAL FUNCTIONS Reviews incoming assigned requests for patient health information and screens for all required elements necessary to release information in accordance with state and federal laws; determines validity of authorization and/or type of request; and verifies patient or request or identity (as necessary and applicable). Determines validity of authorization, request and documentation provided from legal entities (i.e., subpoena, subpoena duces tecum, power of attorney, deposition, affidavits, documentation from insurance companies, workers compensation, requests from patients, doctors and hospitals). Ensures records are complete prior to release and contain no deficiencies. Ensures that patient health information is released only in accordance with state and federal laws and hospital and departmental policies and procedures. FINANCE ESSENTIAL FUNCTIONS Organizes time effectively, minimizing incidental overtime, and sets priorities. Utilizes time between heavy workloads efficiently and helps other team members. Enters data into the Release of Information computer system (customer request, cash and check receipts and deposits of release information income) on a daily basis. Verifies data entry and processing steps are handled appropriately. Ensures charging and posting of correct amounts for payable copies; reconciles receipts and invoices. Follows-up on aged/outstanding invoices with customers, including outside vendors, individuals, insurance companies, corporations, attorneys, subpoena services and federal and state institutions. GROWTH/INNOVATION ESSENTIAL FUNCTIONS Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development. Generates and communicates new ideas and suggestions that will improve quality or service. SUPPLEMENTAL REQUIREMENTS WORK ATTIRE Uniform: No Scrubs: No Business professional: Yes Other (department approved): No ON-CALL Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below. On Call No TRAVEL Travel specifications may vary by department May require travel within the Houston Metropolitan area No May require travel outside Houston Metropolitan area No

Requirements

Associate's degree in health information management or related field required or additional two years of experience (in addition to the minimum experience requirements listed below) required in lieu of degree
One year of experience working in health information management or related industry/ department
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Good communication and customer services skills are essential
Good organizational skills; ability to prioritize and reprioritize
PC knowledge and ability to navigate in a Windows environment
Knowledge of state and federal laws related to the release of medical information
Ability to work independently as well as function as team player

Nice To Haves

Experience in release of information preferred

Responsibilities

Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results.
Serves as a resource to customers regarding release of patient identifiable health information laws, rules, regulations and policies.
Assists all internal and external customers in initiating and fulfilling their request for patient health care information.
Serves as a Texas Notary Public for the Release of Information section and external customers as needed.
Returns calls to requestors and performs follow-up on requests in a timely manner as per department guidelines/expectations.
Logs requests, request status and information released into the electronic Release of Information system and as necessary, any other secondary systems.
Applies patience and diplomacy to sensitive circumstances; diffuses difficult customer service situations appropriately.
Monitors the ROI queue and completes work assignments.
Retrieves the correct and complete patient record from the electronic medical record (EMR) systems and other patient record sources in response to a valid request; verifies correct information has been reproduced before releasing and in a timely and secure manner; provides release of records by the requested means (e.g., electronic, paper copy, etc.).
Reviews incoming assigned requests for patient health information and screens for all required elements necessary to release information in accordance with state and federal laws; determines validity of authorization and/or type of request; and verifies patient or request or identity (as necessary and applicable).
Determines validity of authorization, request and documentation provided from legal entities (i.e., subpoena, subpoena duces tecum, power of attorney, deposition, affidavits, documentation from insurance companies, workers compensation, requests from patients, doctors and hospitals).
Ensures records are complete prior to release and contain no deficiencies.
Ensures that patient health information is released only in accordance with state and federal laws and hospital and departmental policies and procedures.
Organizes time effectively, minimizing incidental overtime, and sets priorities.
Utilizes time between heavy workloads efficiently and helps other team members.
Enters data into the Release of Information computer system (customer request, cash and check receipts and deposits of release information income) on a daily basis.
Verifies data entry and processing steps are handled appropriately.
Ensures charging and posting of correct amounts for payable copies; reconciles receipts and invoices.
Follows-up on aged/outstanding invoices with customers, including outside vendors, individuals, insurance companies, corporations, attorneys, subpoena services and federal and state institutions.
Seeks opportunities to expand learning beyond baseline competencies with a focus on continual development.
Generates and communicates new ideas and suggestions that will improve quality or service.