Release of Information Specialist

Johns Hopkins Medicine•Baltimore, MD

13h•$16 - $27

About The Position

The Release of Information (ROI) Specialist I, under the leadership of the ROI Supervisor, is responsible for performing basic ROI functions. This includes fulfilling basic medical record requests requiring minimal electronic documents while adhering to HIPAA privacy policies. The ROI Specialist I will greet all internal and external customers upon their arrival in the ROI Area including, but not limited to, patient’s, attorneys, providers and other hospital employees. The ROI Specialist I will answer all phone calls promptly and provide the caller with the appropriate information including the process for obtaining medical records and the required elements to be included in the request. The ROI Specialist I will ensure all voice mail messages are retrieved and appropriate responses are provided. The ROI Specialist I is responsible for the for the appropriate distribution of all incoming requests for medical records received via paper, fax or electronic fax . The ROI Specialist I will apply controls to accurately identify the correct patient, using all available patient identifiers in the electronic Master Patient Index. The ROI Specialist I is responsible for limiting copies of clinical documentation, based on the specifics of the request, in compliance with the Minimum Necessary Rule in the HIPAA Regulations. The ROI Specialist will safeguard and protect patient privacy by identifying protected health information, ensuring only authorized individuals are granted access to the information, and will abide with all relevant hospital policies, applicable state and 21st Century Cures Act, , and HIPAA regulations

Requirements

High School or equivalent.

Nice To Haves

One year of experience in a customer service environment preferred.

Responsibilities

Performing basic ROI functions
Fulfilling basic medical record requests requiring minimal electronic documents while adhering to HIPAA privacy policies
Greeting all internal and external customers upon their arrival in the ROI Area including, but not limited to, patient’s, attorneys, providers and other hospital employees
Answering all phone calls promptly and provide the caller with the appropriate information including the process for obtaining medical records and the required elements to be included in the request
Ensuring all voice mail messages are retrieved and appropriate responses are provided
Responsible for the for the appropriate distribution of all incoming requests for medical records received via paper, fax or electronic fax
Applying controls to accurately identify the correct patient, using all available patient identifiers in the electronic Master Patient Index
Responsible for limiting copies of clinical documentation, based on the specifics of the request, in compliance with the Minimum Necessary Rule in the HIPAA Regulations
Safeguarding and protecting patient privacy by identifying protected health information, ensuring only authorized individuals are granted access to the information, and will abide with all relevant hospital policies, applicable state and 21st Century Cures Act, , and HIPAA regulations