Release of Information Specialist (ROI) - Correctional Care NIGHTS

Denver Health and Hospital Authority•Denver, CO

16d•$20 - $28•Onsite

About The Position

We are recruiting for a motivated Release of Information Specialist (ROI) - Correctional Care NIGHTS to join our team! We are here for life’s journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in health. Department Denver Sheriffs Job Summary Under minimal supervision releases and copies medical records for outside agencies, patients, courts etc. in an established process and procedure, following state and federal laws for legal release of health information. Audits the medical record to ensure completeness and legibility. Pulls medical charts to prepare clinical lines. Files loose paperwork daily and accurately. Maintains the four-part chart accurately. Duties include release of information for medical record requests and answering customer questions via telephone. Provides administrative assistance to the Denver Sheriff Health Services Unit. Maintains a high level of Confidentiality, and a professional relationship with Denver Sheriff Health Service's staff, along with Denver Health. The Correctional Care staff provides care at either Downtown Detention Center or the Denver County Jail. These environments have a higher level of clinical acuity and environmental hazard than inpatient and ambulatory settings based on the nature of the facility. The detention centers employ a high level of security, which impacts daily working conditions, including both personal and institutional safety and clinical operations. Environmental awareness, critical thinking, and decisive, decision-making skills are required in the correctional care setting.

Requirements

High School Diploma or GED
1-3 years Two years of clerical experience. A combination of appropriate education and experience may be substituted for the minimum experience requirement.
Ability to interact well with customers.
Self motivated, multitasker, detailed oriented.
Excellent written and verbal communication skills.
Knowledge of terminal-digit filling systems sufficient to maintain records.
Knowledge of release of information.
Demonstrates knowledge and applicability in complying with State and Federal regulations, HIPPA, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records.
Knowledge in the applications of the following: medical record imaging, Microsoft Outlook, and Microsoft Excel.

Responsibilities

Health Information Requests Receipt and processing of health information requests on a daily basis. Including preparing medical records for various departments based on next day schedule lines. Deliver medical records to health services staff as requested.
Working with other facilities for exchange of health information. Processes request and or releases for health information from Internal Affairs, Adult Probation, Social Security Administration, State Hospital, Correctional care facilities, patients, medical facilities, government and entities.
Responsible for the consistent, accurate disclosure of authorized protected health information while maintaining confidentiality in accordance with state, federal, HIPAA, Denver Health & Hospital policies, Denver Sheriff Department, NCCHC, and ACA regarding release of information and privacy of patient records
Reviews authorizations requested for patient information to ensure all required elements are complete. Confirm regulatory requirements are met and the requesting party authorizing the disclosure is appropriate. Processing not to exceed three business days of receipt for non-continuity of care requests. Performs timely communication to requestor if authorization is not valid, unable to process as received. Ensures the integrity of records released.
Prepares risk management and ligation releases.
Creates new charts or order charts from other locations as needed.
Duties include preparing patient’s charts for copying, ensuring charts are scanned in/out to correct location in tracking system following standard procedures.(45%)
Performs audits, purges shelves when charts exceed capacity. Prior to sending charts to warehouse ensure completeness.
Reviews each document for accuracy. Detects and corrects chart misfiles.
Analysis of health records. Assembled health records are analyzed for deficiencies as defined by state and federal HIM record requirements, and hospital polices. Deficiencies are tagged for completion.
Perform audits of the release of information log and completed ROI’s.(25%)
Ensure proper protocols for patient transfers are followed for continuum of care. Coordinate with Health Services Staff and Denver Sheriff’s Department to ensure proper documentation on each transfer.(20%)
Provides customer-friendly assistance to patients, outside health care providers and other customers requesting medical records via various request methods (walk-in/fax/mail/kite.) Place telephone calls from/to other agencies, patients, lawyers, and other correctional care facilities.(10%)

Benefits

Outstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plans
Free RTD EcoPass (public transportation)
On-site employee fitness center and wellness classes
Childcare discount programs & exclusive perks on large brands, travel, and more
Tuition reimbursement & assistance
Education & development opportunities including career pathways and coaching
Professional clinical advancement program & shared governance
Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program
National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer

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