Release of Info Clerk - Full-time - (8:00am - 4:30pm)

Frederick Health-posted 4 months ago
$16 - $22/Yr
Full-time • Entry Level
Frederick, MD
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Supports, and is responsible for incorporating into job performance, the Frederick Health (FH) mission, vision, core values and customer service philosophy and adheres to the FH Compliance Program, including following all regulatory requirements and the FH Standards of Behavior. The Release of Information Clerk is responsible for controlling the release of protected medical information from patient medical records in accordance with regulatory requirements, hospital policies and procedures, federal and state statutes. Must handle multiple tasks in a fast-paced environment in order to meet customer needs in a timely manner. Interacts daily with other departments, physicians and other office staff, patients, attorneys, and insurance companies.

  • Retrieval and pickup of daily mail
  • Enters completed authorizations into the vendor's electronic tracking system
  • Processes fax requests for continuing care and patient walk in requests
  • Scans and indexes completed authorizations and documents into the electronic health record system
  • Review of subpoenas and legal requests delivered to the department
  • Prioritizes tasks to ensure deadlines are met
  • Serves as backup for Custodian of Records as it pertains to court appearances
  • Assists customers with patient portal and patient proxy access
  • High School diploma or GED with emphasis on basic clerical training which includes computer skills, basic filing and fundamental knowledge of office procedures
  • Minimum of two years' experience in office setting required, healthcare setting preferred
  • Working knowledge of computer keyboard and typing ability
  • Good organizational skills with attention to detail
  • Ability to alphabetize names and sequence numbers
  • Ability to use computer terminal for prolonged periods
  • Ability to work in an environment that is conducive to frequent distractions and interruptions
  • Ability to work under time constraints
  • Good public relations, customer service, and communication skills
  • Excellent phone etiquette
  • Good judgment when dealing with others
  • Good decision-making and problem-solving skills
  • An Associate's Degree in Medical Office Technology, Medical Office Systems, Medical Secretarial Science, Health Information Technology or related field is preferred
  • Medical terminology preferred
  • Health, Dental and Vision insurance offered the 1st of the month after 30 days of employment
  • Life insurance, Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees
  • Robust Paid Time Off program for eligible employees
  • 403B retirement plan with employer match for eligible employees
  • Access to free financial planning sessions
  • Educational assistance program to support education goals
  • Employer paid Employee Assistance Program
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