Release Manager

First Horizon•Memphis, TN

19h•Onsite

About The Position

First Horizon Bank is a leader in the Financial Services Industry committed to providing top-tier solutions and exceptional service to our customers. We are seeking a diligent and detail-oriented Release Manager to join our dedicated team. Job Description: The Release Manager will serve as the gatekeeper for our release management process, carefully observing, tracking, and overseeing the lifecycle of application releases. This role involves coordinating releases for multiple applications, ensuring that all specific applications processes are executed as required.

Requirements

3+ years of experience in release management, project management, or software development having participated in releases.
Strong understanding of software development lifecycle (SDLC) and project management methodologies and Agile approaches.
Excellent organizational, communication, and leadership skills.
Ability to work in a fast-paced, dynamic environment with changing priorities.
Proficiency in using release management and project management tools (e.g., Jira, Confluence, Git, Bitbucket).

Nice To Haves

Experience with cloud platforms (e.g., Azure) is a plus.
Relevant industry certifications (Certified Scrum Master, ITIL v3 or V4) is a plus.
Experience with SaaS vendor implementations

Responsibilities

Observe and track metrics toward scheduled release windows and cycles across a portfolio of applications.
Monitor dependencies, risks and issues that may affect release scope, schedule, and quality, and ensure they are addressed promptly.
Coordinate release content and effort based on the service request backlog, pending service requests, and updates from third-party applications or operating systems.
Conduct thorough release readiness reviews, milestone reviews, and business go/no-go reviews.
Communicate detailed information dependencies on enterprise coordination of resources, environments, infrastructure and schedules to all stakeholders.
Monitor all release activities with precision and attention to detail.
Work closely with development teams to understand the impact of branches and code merges, ensuring seamless integration.
Maintain and monitor the release schedule for all services, ensuring alignment with key partners and vendors.
Participate in the Go-Live activities, meticulously following deployment plans and checklists.
Develop and maintain scripts and automation tools used to build, release management diagrams and communications.
Work hand-in-hand with the Change Management team and participate in Change Advisory Board (CAB) meetings to discuss release scope and address any roadblocks.
Maintain comprehensive documentation related to release procedures, notifications, and dependencies.