Release Manager - SRC Process Team

PNC • Pittsburgh, PA

9d • $65,000 - $145,475 • Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Release Manager within PNC's Technology organization, you will be based in Pittsburgh, PA, Cleveland, OH, Birmingham, AL, Dallas, TX or Phoenix, AZ.

Job Description
Manages multiple aspects of technology releases, ensuring the coordinated integration of applications and systems within various portfolio stream.
Serves as a subject matter expert while partnering with various teams to build release schedule and project plan/milestones for an application and/or project. Leads the build and maintenance of the infrastructure for configuration and release management, for new or enhanced application systems.
Leads the quality check on change releases to ensure processes are following enterprise standards, guidelines and best practices. Creates and maintains deployment plan success guides within segments and projects ahead of release execution. Oversees configuration management procedures and processes.
Consults and collaborates with peers to provide oversight and ensure proper use of tools, methods and schedules to enable compliance with the change management process.
Executes change management processes appropriately. Documents release management process improvement opportunities and ensures proper escalation as needed.
Mentors and trains others on release coordination, deployment, and overall best practices.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• 10+ year of experience in Technology Change environment preferred
• Technical background with a mindset for change and process, SRE background a plus
• Microsoft Office tools including Excel, Word, PowerPoint, and Visio
• Proficient with Teams, Confluence, and Jira
• Ability to build and maintain process mapping
• Ability to manage process work efforts from gathering requirements to standing up solutions to support an IT Operations organization
• Working knowledge of ServiceNow including report and dashboard generation
• Proficient with ITIL principles
• Highly organized, detail oriented, results focused
• Excellent analytical, problem-solving, communication skills

Nice To Haves

• Project management, leadership skills a plus
• Software development skills a plus
• Risk background a plus

Responsibilities

• Manages multiple aspects of technology releases, ensuring the coordinated integration of applications and systems within various portfolio stream.
• Serves as a subject matter expert while partnering with various teams to build release schedule and project plan/milestones for an application and/or project.
• Leads the build and maintenance of the infrastructure for configuration and release management, for new or enhanced application systems.
• Leads the quality check on change releases to ensure processes are following enterprise standards, guidelines and best practices.
• Creates and maintains deployment plan success guides within segments and projects ahead of release execution.
• Oversees configuration management procedures and processes.
• Consults and collaborates with peers to provide oversight and ensure proper use of tools, methods and schedules to enable compliance with the change management process.
• Executes change management processes appropriately.
• Documents release management process improvement opportunities and ensures proper escalation as needed.
• Mentors and trains others on release coordination, deployment, and overall best practices.

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
• Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
• In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level