Release and Deployment Manager

Booz Allen Hamilton•Columbus, OH

About The Position

Release and Deployment Manager The Opportunity: You know that true progress is made at the intersection of business and tech, and as an IT Business Analyst, you can develop your skills in both. Here, you’ll have the chance to work with an Agile team as they develop digital products to support your clients’ most pressing missions. We’re looking for someone like you to help propel business analytics and processes forward, as well as delve into technology trends to deliver user-friendly client experiences. As an IT business analyst, you’ll work to develop leading-edge systems and processes. Working with your team of technologists, mission SMEs, and technical support analysts, you’ll identify clients’ business needs, gather user requirements, and develop and maintain ITSM processes. You’ll understand the overall direction and nuanced user needs clearly, and you’ll guide your team as they fulfill these needs by creating deployable features. Together, you’ll deliver high business value products to our international clients. We are seeking a mission-driven and detail-oriented Release and Deployment Manager to lead the planning, coordination, and execution of IT service releases across the client network. This role is central to maintaining the integrity, availability, and operational readiness of the client network —an international defense information-sharing platform. As part of the team, you’ll oversee the end-to-end release lifecycle for Major, Minor, and Emergency changes, ensuring alignment with policy and national support organizations. You will engage in cross-border collaboration to guarantee the secure, efficient, and minimally disruptive deployment of services. On our team, you’ll be defining release strategies, managing deployment schedules, and coordinating with technical and governance bodies like the Technical Change Advisory Board (T-CAB). You’ll also interface with key ITSM processes—Change, Incident, Problem, Knowledge, and Configuration Management—to ensure seamless integration and service continuity. Work with us to make an impact by keeping the warfighter safe and supporting national security Join us. The world can’t wait.

Requirements

3+ years of experience in IT Service Management in a defense or multinational environment
3+ years of experience managing release and deployment activities across complex systems
Experience coordinating across multiple stakeholders and national support organizations
Experience with ITSM platforms such as ServiceNow
Knowledge of structured change governance processes, such as CAB, T-CAB, or E-CAB
Knowledge of ITIL frameworks, including Release and Deployment Management
Secret clearance
Bachelor’s degree

Nice To Haves

Experience supporting classified or defense-related IT environments
Experience with Configuration Management Systems (CMS)
Knowledge of international governance structures
Ability to translate business RFCs into technical implementation plans
Possession of excellent documentation and stakeholder communication skills
PMP Certification
ITIL Foundation certification

Responsibilities

Lead the planning, coordination, and execution of IT service releases across the client network.
Oversee the end-to-end release lifecycle for Major, Minor, and Emergency changes, ensuring alignment with policy and national support organizations.
Engage in cross-border collaboration to guarantee the secure, efficient, and minimally disruptive deployment of services.
Define release strategies, managing deployment schedules, and coordinating with technical and governance bodies like the Technical Change Advisory Board (T-CAB).
Interface with key ITSM processes—Change, Incident, Problem, Knowledge, and Configuration Management—to ensure seamless integration and service continuity.