Relationship Teller II

Northeast Bank•Coon Rapids, MN

9h•Onsite

About The Position

We're not just your average bank – we're a tight-knit, family-owned community bank with a passion for making a real impact in the neighborhoods we call home. Our mission? Simple but impactful: to strengthen communities, one meaningful connection at a time. At the heart of Northeast Bank is our incredible team – a community within a community. We're not just colleagues; we're like family, always ready to support each other, our neighbors, local businesses, and non-profits. In fact, we go the extra mile to foster strong bonds with our clients, aiming to be more than just a bank but a trusted partner in their journey. If you're someone who thrives on making a positive difference in people's lives, Northeast Bank is the place for you! Join us, and let's build strong communities together. POSITION SUMMARY: Assist customers with teller responsibilities and back-up the relationship bankers to provide individualized and comprehensive services to retail and commercial customers.

Requirements

High school diploma or general education degree + additional education.
A minimum of 2 years teller experience and customer service experience
Exposure to relationship banker responsibilities
Professional, effective verbal communication skills
Ability to deliver “above average” customer service
Ability to multi-task and organize priorities
Willingness to cross-sells products and services to new and existing customers
Medium level of computer literacy
Maintains confidentiality
Maintains high level of focus and accuracy
Accuracy of input, monthly reporting, and written documents
Customer Service
Organization Skills
Balancing Record
Safety of Cash
Normal Office environment
Ability to lift coin/cash weighing up to 25 pounds
This position does not offer work from home opportunities

Responsibilities

Services customers by maintaining an accurate cash balance while protecting bank assets.
Processes currency transaction reports, reviews stop payments, scrutinizes negotiable instruments with potential for fraud.
Accurate in balancing vault.
Resolves balancing differences independently and assists others.
Opens and closes all types of deposit accounts (checking, savings) for consumer and commercial accounts.
Sells, redeems, and renews certificates of deposits, including IRA's.
Assists customers with address changes, stop payments, balance inquiries, statement balancing, check approvals, check orders, etc.
Inform customers of banking products beneficial to the customer.
Cross sells and/or refer to other personnel when the need arises.
Provides quality customer service including greeting customers by name, smiling, and thanking every customer.
Acts professionally including conversations with customers and employees in person and on the phone.
Keeps confidentiality of customers within those that need to know.
Communicates effectively with supervisor, manager, and co-workers.
Serves as mentor to junior tellers.
Reads and follows through with voicemail and e-mail.
Effectively and professionally uses software-especially email.