Relationship Support Manager

Bank of America•Chandler, AZ

13d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Position Summary: The Relationship Support Manager partners with the Relationship Manager and oversees client or stakeholder relationships, ensuring effective management of requirements using Jira, high-quality execution through robust quality control, and the development of problem-solving systems and processes. This role leverages data analysis, reporting, and advanced Excel skills to drive insights, monitor performance, and support decision-making. Acting as a key liaison, the manager ensures alignment, quality, and efficiency while delivering actionable reports and data-driven solutions to enhance operational outcomes

Requirements

3+ years of experience supporting relationship management, project delivery, or operational execution in a structured business or technology environment
2+ years of hands-on experience performing data analysis and reporting, including manipulation of large or complex datasets to support operational decision-making
1+ years of direct experience using Jira to manage end-to-end requirements lifecycles including intake, prioritization, execution tracking, and reporting
Demonstrated ability to translate business or stakeholder needs into clearly defined, traceable requirements using epics, stories, tasks, workflows, and dependency tracking
Advanced proficiency in Excel for analysis, reporting, and automation including pivot tables, advanced formulas such as INDEX/MATCH and VLOOKUP, Power Query, and macros
Experience developing dashboards, reports, and visualizations using tools such as Power BI, Tableau, or similar platforms
Strong technical understanding of workflow management, issue tracking, execution monitoring, and dependency resolution within delivery or operational processes
Experience supporting or implementing quality control, assurance, or execution oversight processes including metrics, checkpoints, audits, or controls
Proven ability to produce structured, data-driven insights that support performance management and stakeholder decision-making
Ability to operate effectively in fast-paced, cross-functional environments requiring prioritization, technical rigor, and execution discipline

Nice To Haves

Bachelor’s degree in Business Administration, Data Analytics, Project Management, or a related field with advanced degrees or certifications such as PMP, Six Sigma, or Microsoft Excel Expert preferred
Deep Jira expertise including workflow customization, dashboard configuration, and advanced JQL usage
Familiarity with additional requirements management or process tools such as Jama Connect or Visure
Knowledge of quality management methodologies such as Lean or Six Sigma and process mapping techniques
Exceptional communication and interpersonal skills with the ability to clearly present technical insights to non-technical audiences
Strong attention to detail and commitment to accuracy across requirements documentation, workflows, and reporting outputs

Responsibilities

Collaborate with clients, stakeholders, and internal teams to gather, document, validate, and prioritize requirements within Jira using epics, user stories, and tasks
Maintain a traceable requirements repository in Jira using custom fields, labels, workflows, and dashboards to manage updates, dependencies, and alignment
Communicate requirements and execution status clearly to delivery teams and stakeholders through Jira reporting and dashboards
Monitor execution to ensure deliverables meet quality standards, stakeholder expectations, and organizational guidelines
Develop and implement quality assurance processes including metrics, checkpoints, audits, and feedback mechanisms integrated into Jira workflows
Identify execution risks, deviations, or bottlenecks through analysis and recommend corrective actions
Design, implement, and refine operational systems and processes to improve efficiency, scalability, and consistency
Use data and stakeholder feedback to drive continuous process improvement and proactive issue resolution
Collect, analyze, and interpret data related to execution performance, operational effectiveness, and client satisfaction
Develop and maintain reports, dashboards, and visualizations that communicate KPIs, trends, and actionable insights using Excel and Jira data
Perform advanced Excel-based analysis including large data sets, automation, and ad hoc reporting to support decision-making
Deliver regular updates and presentations to stakeholders on progress, performance metrics, and issue resolution
Anticipate stakeholder needs, manage expectations, and support conflict resolution to ensure alignment
Partner closely with Relationship Managers, technical teams, and analysts to support delivery, reporting, and process alignment
Provide guidance and best practices related to Jira usage, reporting standards, and data-driven decision-making
Promote accountability, quality, and continuous improvement across team interactions