Relationship Specialist

OPENLANE-posted 3 months ago
Full-time • Entry Level
Hutchins, TX
1,001-5,000 employees
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We are seeking a Relationship Specialist who enjoys and is energized by building relationships through meaningful interactions with current and prospective customers. You will be part of a local team responsible for providing financing (floorplanning) for independent auto dealers. You will be involved in elevating customer relationships, attracting new business, and growing AFC revenue while balancing risk.

  • Use critical thinking to assess business and risk situations and make decisions with little oversight.
  • Develop an understanding of customer needs by using customer relationship management (CRM) tools and work queues.
  • Grow the portfolio organically and assist in promotional efforts to new and existing accounts for product campaigns and cross-platform partnerships.
  • Manage, service, and balance risk on customer accounts.
  • Manage existing accounts and drive new growth opportunities.
  • Embrace our culture of supporting others' success as they grow in their role.
  • A minimum of three to five years of experience in customer-facing, sales, or sales support roles.
  • A valid driver's license with reliable and dedicated transportation.
  • Ability and desire to frequently travel 50-75% within your market to support our current and prospective customer base.
  • Desire and experience working in a multi-faceted environment, effectively managing multiple tasks with a strong focus on productivity, and the ability to adapt.
  • Proficiently apply sales expertise, adapt to audiences, maintain curiosity, and effectively resolve core dealer issues.
  • A strong understanding of portfolio management, risk, and new business development.
  • Ability to work independently and autonomously when needed as well as part of a team.
  • Ability to use and understand technology required for your position such as mobile applications and software.
  • High level of accountability towards local goals and business targets.
  • Previous auto industry or financial services experience.
  • Experience with Google Workspace, Salesforce, Tableau.
  • Competitive pay.
  • Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US).
  • Immediately vested 401K (US) or RRSP (Canada) with company match.
  • Paid Vacation, Personal, and Sick Time.
  • Paid maternity and paternity leave (US).
  • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US).
  • Robust Employee Assistance Program.
  • Employer paid Leap into Service Day to volunteer.
  • Tuition Reimbursement for eligible programs.
  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization.
  • Company culture of internal promotions, diverse career paths, and meaningful advancement.
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