Relationship Specialist

Benchmark Community Bank•Farmville, VA

4d•$20 - $27•Onsite

About The Position

Benchmark Community Bank is seeking to hire an outgoing and service-oriented Relationship Specialist for our branch in Farmville, Virginia. The Relationship Specialist leaves a lasting impression and assists our customers with a variety of financial transactions. Do you love working in customer service, but are looking for better hours and better pay? Then, this might be the opportunity that you've been looking for! ABOUT BENCHMARK COMMUNITY BANK Benchmark Community Bank is a full-service, progressive financial institution that is integrally involved with each of the communities that we serve. In 1971, BCB opened for business in a "doublewide" in Kenbridge, Virginia. From those humble beginnings 54 years ago, Benchmark's leaders have developed a well-regarded institution upon which many Southside Virginians depend for their banking needs. Since 1971 growth has been strong and steady and we are proud to serve the Southside Virginia and northern North Carolina communities. Over the years, we have also continually found ways to give back to the community in which our customers live. We have always been and intend to continue to remain locally owned and operated. Benchmark Community Bank is not only a great place to do business, but it is also a great place to work. As a part of our team, our staff members enjoy excellent benefits, a dynamic work environment, opportunities for internal advancement, professional development, and much more. A DAY IN THE LIFE AS A RELATIONSHIP SPECIALIST As a Relationship Specialist, you cheerfully greet customers as they walk through our doors at the Farmville branch. You are the first point of contact for the majority of our customers and because of your friendly and service-oriented personality, building relationships with our customers comes naturally. You stay busy as you efficiently process routine financial transactions for our customers such as deposits, withdrawals, checks, and loan payments. You also have opportunities to utilize your product knowledge and recommend financial products and services to meet the current and future financial needs of our customers. During your workday, you maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day. You also assist customers on the phone or online with basic financial transactions such as looking up account info, posting transfers, and taking loan applications in a timely, accurate, and friendly manner. You answer questions about our products and services to both existing and potential customers and are empowered to solve problems. As an ambitious learner and team member, you eagerly take on all service opportunities - from the easy going to the challenging. Your service tasks include new account processing, updating customer and account information and providing needs-based solutions for customers. You enjoy being part of a fun, supportive team, but most of all you love serving our customers and go home at the end of the day feeling great about the service you've provided them!

Requirements

3-5 years of previous banking experience preferred
Excellent relationship building skills
Experience working with the public and handling money
Basic math and computer skills
Passionate about providing excellent customer service
Friendly and personable
Excellent communication skills
Detail-oriented and conscientious
Thrive in a fast-paced environment
Remain confident and calm in challenging situations
Want to work for a company who is as passionate about your community as you are

Responsibilities

Greet customers
Process routine financial transactions for customers such as deposits, withdrawals, checks, and loan payments
Recommend financial products and services to meet the current and future financial needs of our customers
Maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc., ensuring it balances at the end of each day
Assist customers on the phone or online with basic financial transactions such as looking up account info, posting transfers, and taking loan applications in a timely, accurate, and friendly manner
Answer questions about our products and services to both existing and potential customers and are empowered to solve problems
New account processing
Updating customer and account information
Providing needs-based solutions for customers