Bilingual Relationship Specialist - Southern & Greenfield

Exciting•Mesa, AZ

About The Position

Who you are… The Relationship Specialist maintains and deepens financial relationships with members by consulting and administering on new deposit accounts, consumer loan products, and home loan products by performing a consultative analysis for members, and identifying products and/or services that will strengthen a member’s personal financial situation. The Relationship Specialist demonstrates a thorough understanding of the DFCU’s products and services’ features and benefits, procedures, policies and regulations that govern Credit Union products and services and fully comprehends the basic principles of loan structuring. As a Relationship Specialist, a typical week might include the following… Build, maintain and deepen member relationships by thorough consultative analysis of their financial profile, identifying solutions, and making recommendations that include, but are not limited to; new accounts, consumer and business loans, home loans, and/or wealth management services. Deliver exceptional member experiences. Consistently achieve or exceed pre-determined monthly performance metrics by maintaining a thorough knowledge of the products and services available to members in effort to improve their personal financial well-being. Avidly promote and educate members on alternative ways to bank with DFCU – mobile, ATMs, etc. Manage individual performance by building and maintaining a strong referral base and pipeline of new and existing members through internal and external outreach programs, including community outreach strategies to increase overall performance. Proactively identify opportunities for self-development while appropriately managing time to meet member commitments and adapt to obstacles without compromising quality. Serve as a subject matter expert for members and Experience Specialists. Perform transactions, including, but not limited to; withdrawals, deposits, check cashing, loan payments, and account maintenance. Maintain a thorough knowledge of various federal regulations around account security, member confidentiality, and proper loan interview and documentation procedures and policies. Explain loan requirements and processes to borrowers, including full review and evaluation of creditworthiness of potential borrowers. Perform other job-related duties as assigned.

Requirements

H.S. Diploma or GED required.
1+ years of experience in Sales and Service.
Exemplary organizational, problem solving, and verbal and written communication skills.
Excellent time management skills.
Strong Mathematical and logic skills.
Can demonstrate the ability to connect and build rapport quickly.

Nice To Haves

Cash handling experience.
Previous financial institution experience.
Ability to be registered through the Nationwide Mortgage Lending System and Registry (NMLS); and to be registered and serve as a Notary Public.

Responsibilities

Build, maintain and deepen member relationships by thorough consultative analysis of their financial profile, identifying solutions, and making recommendations that include, but are not limited to; new accounts, consumer and business loans, home loans, and/or wealth management services.
Deliver exceptional member experiences.
Consistently achieve or exceed pre-determined monthly performance metrics by maintaining a thorough knowledge of the products and services available to members in effort to improve their personal financial well-being.
Avidly promote and educate members on alternative ways to bank with DFCU – mobile, ATMs, etc.
Manage individual performance by building and maintaining a strong referral base and pipeline of new and existing members through internal and external outreach programs, including community outreach strategies to increase overall performance.
Proactively identify opportunities for self-development while appropriately managing time to meet member commitments and adapt to obstacles without compromising quality.
Serve as a subject matter expert for members and Experience Specialists.
Perform transactions, including, but not limited to; withdrawals, deposits, check cashing, loan payments, and account maintenance.
Maintain a thorough knowledge of various federal regulations around account security, member confidentiality, and proper loan interview and documentation procedures and policies.
Explain loan requirements and processes to borrowers, including full review and evaluation of creditworthiness of potential borrowers.
Perform other job-related duties as assigned.