Relationship Specialist

Benchmark Community Bank

21h•Onsite

About The Position

Benchmark Community Bank is seeking to hire an outgoing and service-oriented Relationship Specialist for our branch in Halifax, Virginia. The Relationship Specialist leaves a lasting impression and assists our customers with a variety of financial transactions. Benchmark Community Bank is a full-service, progressive financial institution that is integrally involved with each of the communities that we serve. Established in 1971, Benchmark has grown to be a well-regarded institution serving Southside Virginia and northern North Carolina communities, committed to remaining locally owned and operated. As a part of our team, staff members enjoy excellent benefits, a dynamic work environment, opportunities for internal advancement, professional development, and much more. In this role, you will cheerfully greet customers, process routine financial transactions like deposits, withdrawals, checks, and loan payments, and recommend financial products and services. You will also maintain a cash drawer, assist customers via phone or online with basic transactions, answer questions, and solve problems. You will handle new account processing, update customer information, and provide needs-based solutions, enjoying a fun, supportive team environment while serving customers.

Requirements

Excellent relationship building skills
Experience working with the public and handling money
Basic math and computer skills
Passionate about providing excellent customer service
Friendly and personable
Excellent communication skills
Detail-oriented and conscientious
Thrive in a fast-paced environment
Remain confident and calm in challenging situations

Nice To Haves

3-5 years of previous banking experience preferred

Responsibilities

Cheerfully greet customers as they walk through our doors
Efficiently process routine financial transactions for our customers such as deposits, withdrawals, checks, and loan payments
Utilize product knowledge and recommend financial products and services to meet the current and future financial needs of our customers
Maintain a cash drawer with all the proper controls, vouchers, receipts, security, proofs, etc.
Ensure the cash drawer balances at the end of each day
Assist customers on the phone or online with basic financial transactions such as looking up account info, posting transfers, and taking loan applications in a timely, accurate, and friendly manner
Answer questions about our products and services to both existing and potential customers
Solve problems for customers
Take on all service opportunities - from the easy going to the challenging
Process new accounts
Update customer and account information
Provide needs-based solutions for customers