Relationship Specialist I
About The Position
Yamaha Motor Finance - US has an exciting opportunity for a Relationship Specialist I. The role will be assigned a territory of dealer wholesale finance accounts and will be responsible for developing effective working relationships with dealer principals and other management and staff. All efforts of the Account Manager will be led by the Dealer Profit Maximization (DPM) principle and will include: maximizing order flow, response to escalated service requests, ensure dealers have adequate credit lines, oversee collection of amounts due, monitor collateral exceptions, proactively identify risk and collaborate with YMFUS leadership on growth and service opportunities.
Requirements
- Bachelor’s degree in business, finance or accounting preferred
- Strong problem-solving skills and the ability to manage multiple tasks simultaneously
- Proven track record of providing excellent customer service
- Exceptional interpersonal and communication skills, both oral & written
Nice To Haves
- Ability to understand and interpret financial statements a plus
Responsibilities
- Responsible for oversight of all daily customer service and collection activity in the assigned portfolio.
- Ensure that daily parts and units orders are released timely in assigned portfolio
- Responsible for oversight of daily AR adjustments, recoding of status items, overlines, unit transfers and other transactions in assigned portfolio, ensuring that submissions are JSOX compliant.
- Provide updates to management regarding any wholesale issues that arise due to defaults, overlines or customer service related issues.
- Responsible for understanding and documenting all status items and making sure that those items are resolved/cleared in accordance with YMFUS risk policy.
- Limit risk in the assigned portfolio by utilizing demand letters and repossessions to address dealer defaults. Make recommendations to management about post-repossession litigation and/ or collection activity.
- Perform other duties as assigned.
Benefits
- 401(k) and Profit Sharing
- Fertility Benefits
- 5-hour workweek
- Medical, Dental, Vision
- Life and AD&D Insurance
- Wellness Program
- Short-Term Disability Coverage (for hourly roles)
- Long-Term Disability
- Student Debt Repayment Benefits
- Ability to borrow Yamaha product
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
