Relationship Specialist I

Umpqua Bank Corp•Coeur D Alene, ID

42d•$18 - $29•Onsite

About The Position

Acts as a liaison with Commercial customers, during all phases of onboarding a new banking relationship. Manages and monitors existing Commercial customer relationships on an ongoing, day-to-day, and transactional basis working in close partnership with the business unit and other departments throughout the bank. Is relied upon by the business unit for knowledge of required processes and requirements needed to provide exceptional customer experience.

Requirements

H.S. Diploma: H.S. Diploma/GED Required)
2-4 years of commercial credit analysis or underwriting experience or the equivalent. (Required)
Basic knowledge in all areas of banking and lending.
Ability to read and write, with basic arithmetic skills.
Basic analytical and problem-solving skills.
Strong written and verbal communication skills.
Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships.
Proficiency with personal computers and related software packages such as Word and Excel, and other business machines.
Intermediate Accounting skills and knowledge.
Proven ability to spread company and personal financial statements, including income tax returns, using Moody's Risk Analyst or other comparable spreading tool; includes knowledge about financial statement structure and business entity types.
Basic experience analyzing and monitoring commercial lines of credit and term loans (both secured and unsecured), as well as income property real estate, non-profit lending or other specialty lending types.
Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships.
Possess excellent written, verbal and interpersonal skills, including presentation skills.
Experience working with bank credit policies, procedures, practices and documentation.
Proficiency with personal computers and related software packages such as Word, Excel, PowerPoint, and other business machines.

Nice To Haves

Bachelor's Degree in business, finance or related discipline (Prefered)

Responsibilities

Partners with the Commercial Relationship Team to obtain and review information required for underwriting, documentation and closing of C&I (Commercial and Industrial) and real estate term loans, as well as all deposit accounts and other services.
Set up, process, and monitor documents and files for package completion to meet specifications of a customer request and adherence to regulatory requirements.
Independently prepare data input sheets and provide required information for customer relationships to be boarded on the banks servicing system(s). Maintain files with all required documentation for third-party review and prepares files for timely audits.
Set up and ongoing monitoring of loan and financial ticklers to ensure accuracy and timeliness. Follow up with customer to obtain all necessary information.
Review and resolve a variety of customer problems/issues regarding bank products and services and facilitate processing of customer account maintenance and advance requests.
Responsible for GL Certification which includes research, balancing and certification.
Review business organizational documents to determine appropriate signing authorities and responsible for confirming such entities are in good standing with applicable governmental agencies
May perform preliminary review of property and liability insurance, title policy and UCC searches to ensure compliance with bank policy and procedure.
Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
Takes personal initiative and is a positive example for others to emulate.
Embraces our vision to become "Business Bank of Choice".
May perform other duties as assigned.

Benefits

We offer a competitive total rewards package including base wages and comprehensive benefits.
The pay range for this role is $18.19 - $29.00 and the pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location.
The role may be eligible for performance-based incentive compensation and those details will be provided during the recruitment process.
We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays.
Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

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