Relationship Services SPECIALIST

Focus On Family • Colorado Springs, CO

301d • $22 - $25 • Remote

About The Position

The Community Engagement Specialist (CES) position exists to engage with our constituents through social media profiles. Will engage with and respond to constituent comments and/or messages on various social media platforms. Employs best response practices for social media platforms while engaging with FOTF's social media audiences. Helps to identify viral trending comments to enable quick responses from the ministry when necessary. Stays up to date on Content Producer articles and their anticipated responses. Uses anticipated responses with discernment and as necessary.

Requirements

• Exemplifies Ephesians 5:1-2 and pursues the Great Commission given by Jesus Christ.
• Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude.
• Awareness of own strengths and shortcomings; high level of energy and enthusiasm.
• Must be bright, positive, and friendly - conveying warmth and a genuine interest in people.
• Emotionally resilient and capable of handling pressure and rejection.
• Knowledgeable in Social Media venues.
• Associate's degree or two years of college preferred.
• 2-4 years of Social Media response or related experience preferred.
• Excellent verbal and written communication skills.
• Strong discernment skills and good common-sense reasoning.

Nice To Haves

• Experience in a fast-paced, high-stress environment.
• Ability to type proficiently minimum 45 words per minute.
• Experience with Microsoft Office Suite and Sprout Social (or similar).

Responsibilities

• Creates quality responses to social media comments and direct messages in alignment with style guides using discernment on platforms such as YouTube, Facebook, Instagram, TikTok, and X (aka Twitter).
• Identifies spam messages and takes appropriate action.
• Communicates FOF orthodoxy using proto responses with personalization and original writing for the pre-determined Key Ministry Indicators (KMI's) and priorities.
• Discerns what constitutes a response to a comment or direct message.
• Ministers through empathetic responses that drive authentic engagement utilizing Focus on the Family's values and resources.
• Communicates with empathy in complex emotional situations, accountable for legal & ethical boundaries in response.
• Searches for and applies procedures for all response types using the current knowledge management database.
• Stays up to date on Content Producers' recommended article responses.
• Required to work from home on snow delays, early closures, or full closure days.
• Required to work overtime when ministry needs arise.
• May have the option to work from home on department designated hybrid days.
• Performs other duties as assigned.

Benefits

• Norton LifeLock ID Theft Coverage
• Legal Shield/ID Shield Coverage
• AFLAC
• 403B Retirement Plan
• Vacation Time & Vacation Payout
• Sick Time
• Holidays
• Service Awards
• Community Service Days
• Bookstore Discount
• Fitness Center
• Medical Plan
• Dental Plan
• Vision Plan
• Life Insurance
• Disability Insurance
• Flexible Spending Accounts
• EAP (Employee Assistance Program)
• Tuition Reimbursement
• Warehouse Membership Reimbursement

What This Job Offers

• Career Level: Entry Level
• Industry: Justice, Public Order, and Safety Activities
• Education Level: Associate degree