Relationship Manager

Experian

13h • Remote

About The Position

As a leader in consumer data and identity-based marketing solutions, Experian Marketing Services is improving the business and consumer experience by offering a complete identity solution. We're doing so through a clearer view across the digital customer buying journey and with strong acquisitions of leading AdTech and MarTech providers with the most recent being Audigent, the leader in sell-side data and curation The Customer Success Manager, Financial Services Vertical will play an important role in EMS's commercial team managing client relationships such as banks, credit unions, and other financial institutions to manage and drive successful partnerships driving revenue across the business. Manage end-to-end customer relationships across a portfolio of customers using Experian's Consumer Sync and Consumer View products Work with and support your assigned Account Director on a set of named strategic accounts to achieve growth. Responsibilities include client management, education, contract negotiation, and daily support Important metrics for success are customer renewal rate, revenue retention rate, upsell/cross-sell rate, and customer satisfaction Work with your counterparts across solutions engineering, operations, billing, and finance to ensure continuity across the business Communication with clients is frequent and includes weekly status calls with and occasional travel to client locations. Gather industry information within assigned portfolio. Including subscribing to industry newsletters and trade magazines. Develop relationships across all client/prospect base and internal departments. Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; promote EMS across many use cases at client. You will report to the Sales Director You will be required to travel, approx. 25%

Requirements

• Bachelor's Degree or equivalent experience
• 5+ years sales/marketing experience required; Minimum 3 years' experience as a Partner Manager, Customer Success Manager, or Account Manager
• Experience managing portfolio of revenue between $5 - $15M+ annually
• Experience managing financial service clients such as: Credit Unions, Central Banks, Regional Banks, Housing and Mortgage companies, Wealth Management Firms, and Fintech.
• Experience using customer service skills to cultivate client relationships
• Experience managing a large project portfolio with varying levels of details

Responsibilities

• Manage end-to-end customer relationships across a portfolio of customers using Experian's Consumer Sync and Consumer View products
• Work with and support your assigned Account Director on a set of named strategic accounts to achieve growth.
• Responsibilities include client management, education, contract negotiation, and daily support
• Communication with clients is frequent and includes weekly status calls with and occasional travel to client locations.
• Gather industry information within assigned portfolio. Including subscribing to industry newsletters and trade magazines.
• Develop relationships across all client/prospect base and internal departments.
• Cast wide and deep net at existing clients – know how to navigate organizations, ask for introductions and help; promote EMS across many use cases at client.

Benefits

• Great compensation package and incentive plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees