Relationship Manager, Northern Indiana

Grover Gaming•South Bend, IN

69d•Onsite

About The Position

Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country. With a strong focus on building relationships, game and product innovation, service, and support, we’re transforming how our charitable partners raise money for the causes that matter most. We are seeking a highly motivated and customer-focused Relationship Manager to join our growing team. This individual will be the primary point of contact for our charitable gaming partners, ensuring their long-term satisfaction, success, and retention. In this role, you’ll build and maintain strong relationships, provide top-tier service, and act as a trusted advisor in a fast-paced and competitive environment. This role requires daily travel within a designated territory. The position provides a base salary plus monthly bonus potential, company vehicle, gas card, credit card, and phone.

Requirements

3+ years in account management, customer success, or relationship-focused roles (gaming or technology industry a plus)
Exceptional interpersonal, communication, and conflict-resolution skills
Strong organizational and time-management abilities
Adaptability and flexibility to meet the demands of a dynamic industry
Passion for helping customers succeed
Willingness to travel regionally and work outside standard business hours when needed

Nice To Haves

Bachelor's Degree

Responsibilities

Client Relationship Management: Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service.
Customer Retention: Proactively identify and address client concerns, ensuring partner satisfaction and loyalty.
Product Expertise: Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement.
Problem Solving: Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed.
Training & Support: Provide guidance and education to partners on products, system updates, and operational best practices.
Flexibility: Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events or urgent service needs.
Competitive Awareness: Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader.