Grover Gaming-posted 15 days ago
Full-time • Mid Level
Onsite • South Bend, IN

Grover Gaming, now proudly a part of Light & Wonder, is a leading force in the charitable gaming industry. Our mission is to deliver world-class electronic gaming solutions that support veteran, fraternal and charitable organizations across the country. With a strong focus on building relationships, game and product innovation, service, and support, we’re transforming how our charitable partners raise money for the causes that matter most. We are seeking a highly motivated and customer-focused Relationship Manager to join our growing team. This individual will be the primary point of contact for our charitable gaming partners, ensuring their long-term satisfaction, success, and retention. In this role, you’ll build and maintain strong relationships, provide top-tier service, and act as a trusted advisor in a fast-paced and competitive environment. This role requires daily travel within a designated territory. The position provides a base salary plus monthly bonus potential, company vehicle, gas card, credit card, and phone.

  • Client Relationship Management: Serve as the main contact for assigned accounts, fostering long-term relationships through regular communication, onsite visits, and responsive service.
  • Customer Retention: Proactively identify and address client concerns, ensuring partner satisfaction and loyalty.
  • Product Expertise: Maintain a thorough understanding of our games, systems, and promotions to help customers maximize their revenue and player engagement.
  • Problem Solving: Act quickly and effectively to resolve customer issues or concerns, coordinating with internal departments as needed.
  • Training & Support: Provide guidance and education to partners on products, system updates, and operational best practices.
  • Flexibility: Work a non-traditional schedule when necessary, including some nights and weekends, to support partner events or urgent service needs.
  • Competitive Awareness: Stay informed about industry trends, competitor activity, and partner challenges to help maintain our position as the industry leader.
  • 3+ years in account management, customer success, or relationship-focused roles (gaming or technology industry a plus)
  • Exceptional interpersonal, communication, and conflict-resolution skills
  • Strong organizational and time-management abilities
  • Adaptability and flexibility to meet the demands of a dynamic industry
  • Passion for helping customers succeed
  • Willingness to travel regionally and work outside standard business hours when needed
  • Bachelor's Degree
  • base salary plus monthly bonus potential
  • company vehicle
  • gas card
  • credit card
  • phone
  • Opportunities for advancement and growth
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service