Relationship Manager

Element Fleet Management

1d • $100,000 - $132,000 • Remote

About The Position

We’re looking for a client-centric individual to join our team as a Relationship Manager. In this role, you will play a key role in developing and maintaining effective relationships with existing customers within their portfolio to ensure Element wins repeat business and maintains and grows revenue by executing on: proactive client renewals (RFPs), pricing optimization, and share of wallet opportunities. This position is a critical component of achieving growth objectives, relationship retention, and building consistently superior client experience.

Requirements

• BA/BS degree or equivalent
• 5 years of experience in a strategic relationship management or related position
• Experience working in Salesforce or other CRM
• Accountable for the management of existing client portfolio for Element Fleet, generally Fortune 500 or multinational organizations
• Must possess strong sensitivity to customer’s need and an ability to identify pain points and turn them into opportunities
• Resourceful with the ability to navigate within a large organization to achieve client and corporate initiatives
• Accountable for revenue growth of assigned existing client portfolio including proactive client renewals, pricing optimization, share of wallet, and maintaining current revenue within portfolio
• A solid understanding of leasing, rates, terms, financing alternatives, billing, vehicle expense drivers, and the proven ability to service and sell to all levels within a client’s organization

Nice To Haves

• MBA
• Experience within the fleet/vehicle management or a related industry

Responsibilities

• Develop and maintain effective relationships within an existing customer portfolio to ensure, sustain, and grow existing revenue, win repeat business, and achieve growth targets by executing on proactive client renewals (RFPs), pricing optimization, and share of wallet opportunities
• Be in continuous outreach and/or active discussions with existing clients in order to uncover requirements through Know Your Client strategies. Develop creative solutions to help meet customer needs, goals, and objectives. Articulate Element’s value proposition and suite of products and services, manage/overcome objections and address outstanding client escalations, questions, and concerns
• Develop client strategies to achieve revenue growth and client retention in collaboration with Operational Teams
• Maintain, nurture, and expand services offered to clients within assigned portfolio of existing clients
• Consistently maintain operating discipline measured in SFDC (i.e. Coverage Metrics, Forecasting, Relationship Plans, Risk Assessments, Opportunity Creation, maintenance, client + pricing overviews, etc.)
• Lead and collaborate with cross-functional teams to engage with the client to execute against Customer Engagement Plans (Strategic Consulting, Client Success, Ordering, etc.) to meet client objectives
• Travel may be required for this role as there is an expectation of maintaining a high level of client contact and participation

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level