Relationship Manager (Offutt, AFB)

Bellevue University•Bellevue, NE

About The Position

Primary Function: The Relationship Manager – Premier Partnerships (PP), as the central point of contact at Offutt AFB, develops pathways and directs learning initiatives in collaboration with academic and administrative leadership of both Bellevue University and Air Force Base. The Relationship Manager manages relationships at all levels of Offutt. The Relationship Manager consults with the leaders and key influencers of the military base and local community to ensure students have the opportunity to meet their long-term learning objectives. Leveraging experience, University and Offutt contacts and pertinent research, the Relationship Manager provides the necessary expertise and planning to ensure successful operations at their partner location. The Relationship Manager will achieve established goals through meeting or exceeding enrollment objectives.

Requirements

Relationship Savvy - Must be able to read people and connect meaningfully with variety of personalities, including C Suite individuals.
Detail Oriented - Ability to organize information as to deliver on a best in class customer experience for students and clients. Ability to analyze the details to make good decisions regarding IQ generating activities.
Appetite for Learning - Always open to training and development leading to continuous personal growth.
Problem Solver - Has the ability to identify and process the individual elements of a task, issue or challenge and find an appropriate solution.
Self-Motivated/Proactive - Ability to look for new opportunities within scope of job and suggest ideas to then take action.
Ultra Responsive - Work quickly to address and resolve customer and student issues.
Driven and Strategic - Ability to think creatively in order to drive more IQs through outreach within organizations, even when it is challenging.
Student focus - the ability to keep the student at the center of what we do, and why we do it. Exhibits passion about improving the educational experiences of our students by creating lasting partnerships with employers, community colleges, school districts, and the community.
Inclusivity - Understands that each individual is unique; recognizes individual differences along the dimensions of: race, ethnicity, gender, sexual orientation, age, mental or physical disability, marital status, veteran status, education, training, position, and level of authority, seniority, full-time or part-time status
Education: Bachelor’s degree preferred.
Experience: Minimum of three (3) years of progressively responsible recruiting or sales experience, preferably in an educational field environment.
Demonstrated strengths in customer service, interpersonal communication, conflict resolution and organizational skills.
Effective professional presentation skills.
Must be goal oriented and results driven.
Maturity of judgment; ability to balance multiple priorities; resolve problems or issues with undue delay – realizing impact to the student, the partner or the University.
Demonstrated ability to learn quickly; listen and communicate effectively.
Flexibility and adaptability to perform in a changing work environment.
Commitment to modeling ethical behavior and compliance with University practices.
Ability to maintain strict confidentiality regarding student files and information.
Ability to work independently and exhibit an entrepreneurial approach in your setting.
Available to work flexible hours to occasionally include evening and some weekends, as required.
Flexibility to travel to other locations as needed and to BU main campus for training.
Computer Skills: General office and internet skills. Microsoft Office: Excel, Word, PowerPoint, Visio.
Ability to gain and maintain installation access based on Department of Defense security policies.
Driving is an essential function of this position. Must have a valid driver’s license, good driving record, and be insurable under BU’s insurance policy.

Responsibilities

Develops and implements a comprehensive and unique annual strategic business plan customized to the particular needs of the students, faculty and staff of the partnership location.
Ensures awareness of all elements of the Memorandum of Understanding are understood and achieved.
Establishes effective marketing efforts, outreach opportunities and relationship management strategies for the location and market. On-base marketing is highly limited/restricted by Department of Defense policy. Coordinating with base education center leadership to maximize opportunities for marketing and outreach.
Identifies and conducts proactive activities to realize increased interest in Bellevue University and partner location educational programs.
Maintains current understanding of industry trends and developments that affect the market and partner location.
Establishes and maintains contacts at all levels of the partner organization to deepen the cooperative relationship that develops new avenues for enrollment.
Uses effective communication channels at the partner organization and the surrounding community to increase brand awareness and to cultivate interest.
Manages all student, faculty and staff interactions in BRUIN and Salesforce systems.
Consistently monitors the progress of the strategic business plan throughout the year, exercising sound judgment to adjust as necessary to achieve stated objectives.
Establishes appropriate office hours and ensures all business operations are fulfilled.
Craft and implement/refine an approach to generate referrals on a consistent basis regarding potential students.
Establishes, maintains, and participates in appropriate memberships in local organizations like Chamber of Commerce, Education Committees, etc.
Professional development: Mentoring, One-on-One, Team/CI Calls, Training.
Develops/delivers presentations to students, faculty and staff in a professional and effective manner.
Creates effective tailored presentations to key academic and administrative leaders at the partner location that results in realizing a collaborative, innovative and supportive environment.
Cultivate and maintain relationships with base education center personnel to generate invitations to interview students based on their degree interests.
Delivers numerous classroom presentations that are both informational and inspirational to the student audience in order to spur interest in degree obtainment.
Be prepared to build and deliver presentations during opportunities presented by the base education center leadership.
Expands reach at partner location through other appropriate outreach and networking efforts in order to realize new student inquiries and applications.
Uses proven student centric communication and servicing techniques that aids the student in completion of enrollment process for University programs.
Provides knowledgeable assistance in developing an educational plan for prospective students.
Works directly with students to obtain all necessary paperwork to ensure student’s file is in order and manages enrollment process to completion.
Engages with other university departments to bring to resolution any student questions or concerns as enrollment process is finalized.