Relationship Manager

Mercury•Portland, OR

37d•$107,500 - $134,300

About The Position

We’re looking for a Relationship Manager to work with some of the most exciting early-stage startups in the world. You’ll be part of the team that introduces founders to Mercury, helps them adopt our core financial products, and ensures their first experience with us is seamless and impactful. This role is ideal for someone who thrives in fast-paced, founder-facing environments and wants to grow their career in fintech relationship management. You’ll handle a high-volume book of startups, provide responsive day-to-day support, and partner with senior leaders to identify and nurture accounts as they scale.

Requirements

2–4 years in fintech, customer success, early-stage banking, or startup-facing account management.
Experience working with founders or early-stage teams; comfort with ambiguity and speed.
Strong communication skills and responsiveness across Slack, email, and in-person events.
Ability to manage a large book of accounts with automation and playbooks.
A customer-first, process-driven mindset, with an eagerness to grow into deeper RM responsibilities.

Responsibilities

Serve as the first relationship contact for early-stage startups, ensuring an excellent onboarding and adoption experience.
Help founders adopt Mercury’s core suite.
Execute playbooks that ensure consistent engagement across a large portfolio of startups.
Surface scaling opportunities to senior RMs and partner with them on strategic accounts.
Collaborate with internal teams (Sales, Partnerships, Product) to provide feedback and improve founder experience.