Relationship Manager

Seattle's Union Gospel Mission•Renton, WA

1d•$27

About The Position

The Relationship Manager I will work under the direction of the Director of External Affairs to research and cultivate strategic partner relationships with the Mission’s community referral partners across the greater Seattle area. In addition, this position will coordinate with internal teams at individual program sites to schedule site visits and tours with community referral partners, proactively network with referral agencies to educate about the Mission Programming and the Centralized Intake System and serve as a community advocate for the work of the Mission. Schedule: Monday - Friday 8:00AM - 5:00PM Target starting pay: $27.42/hour How you will serve Seek out and steward community providers and resources that best serve our guests, responding to evolving caller needs and external changes, while keeping Mission staff informed and prepared to connect individuals to timely, compassionate support. Document and maintain a comprehensive list of agencies or providers who refer guests to Mission programming, including the quantity and quality of the referrals. Establish and steward a centralized master resource database, ensuring it is current, reliable, and accessible to call agents and all Mission staff to effectively serve and advocate for our guests with clarity and compassion. Develop and maintain a feedback loop for call center agents’ interactions to surface unmet needs and emerging trends, translating real‑time insights into actionable recommendations for addressing resource gaps. Maintain clear and ongoing communication with the Referral & Intake team regarding partner and provider updates, including intake processes, best practices, and changes to requirements or service availability. Build, sustain, and improve long-term relationships with community referral partners and intake staff at the Mission. Educate and inform community referral partners about the Mission’s program offerings and intake criteria. Learn and maintain knowledge of the Mission’s evolving programs, service offerings, and intake process. Perform excellent customer service for internal and external customers. Plan for and host Partnership Events with the Director Meet performance targets around number of relationships and number of corresponding referrals. Participate in organizational meetings, training, and initiatives as required. Perform other duties assigned to support the Mission’s success.

Requirements

High School Diploma or equivalent is required.
Two (2) or more years of experience in customer service, sales, or a related position
Working knowledge of data entry systems is required.
Proficient with Microsoft Office Suite
Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him.
Faithfully upholds The Mission and your team in prayer.
Participates in team devotions as schedule permits.
Demonstrates behavior aligned with the Mission’s Statement of Faith, Standard of Conduct, policies, and expectations.
Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors.

Nice To Haves

Knowledge of homeless services is a plus.

Responsibilities

Seek out and steward community providers and resources that best serve our guests, responding to evolving caller needs and external changes, while keeping Mission staff informed and prepared to connect individuals to timely, compassionate support.
Document and maintain a comprehensive list of agencies or providers who refer guests to Mission programming, including the quantity and quality of the referrals.
Establish and steward a centralized master resource database, ensuring it is current, reliable, and accessible to call agents and all Mission staff to effectively serve and advocate for our guests with clarity and compassion.
Develop and maintain a feedback loop for call center agents’ interactions to surface unmet needs and emerging trends, translating real‑time insights into actionable recommendations for addressing resource gaps.
Maintain clear and ongoing communication with the Referral & Intake team regarding partner and provider updates, including intake processes, best practices, and changes to requirements or service availability.
Build, sustain, and improve long-term relationships with community referral partners and intake staff at the Mission.
Educate and inform community referral partners about the Mission’s program offerings and intake criteria.
Learn and maintain knowledge of the Mission’s evolving programs, service offerings, and intake process.
Perform excellent customer service for internal and external customers.
Plan for and host Partnership Events with the Director
Meet performance targets around number of relationships and number of corresponding referrals.
Participate in organizational meetings, training, and initiatives as required.
Perform other duties assigned to support the Mission’s success.

Benefits

Medical / Dental / Vision
Basic Life Plan – 100% company paid
Voluntary Products including Life, AD&D, Disability, Accident and Critical Illness insurance
EAP and 24/7 Virtual Mental Health – 100% company paid
4 weeks of paid vacation (accrued)
Accrued paid sick time
10 paid holidays + 1 Floating Holiday
Personal Day and Birthday holiday
Retirement benefits w/ company match
Continuing Education Reimbursement Program