Relationship Manager (Water)

GHD • Washington, DC

80d • Hybrid

About The Position

As the frequency and intensity of floods, droughts and storms increases, the water industry must continue to build resiliency and lead from the front. Together with our clients, we are thinking and doing things differently to help pre-empt and prepare for what's next. Be a part of this dynamic and committed team of diverse water specialists and inspire change for your community. You'll be able to apply our powerful global network of skills and decades of experience to build positive water outcomes that respect nature and nurture communities. In response to steady growth within our Water/Wastewater business, our Southeast Region Water group is looking to bring onboard a motivated Relationship Manager to oversee the expansion of GHD's Water business in the Metropolitan Washington, DC area. As a Client Relationship Manager, you will be leading GHD pursuits of traditional and collaborative delivery projects for public clients responsible for safe and reliable water resources (drinking water, wastewater, and stormwater).

Requirements

• Bachelor's or Master's Degree in Civil or Environmental Engineering.
• Professional Engineer (PE) license.
• 15+ years of experience in the water, wastewater process or conveyance infrastructure field.
• Strong client focus with at least 5 years serving municipal clients.
• Demonstrated experience in the Washington, DC Metropolitan area is a plus.
• Strong business development, proposal preparation and marketing skills.

Responsibilities

• Manage and develop important customer relationships with guidance from senior colleagues, and/or manage an account team delivering day-to-day support.
• Develop and implement relationship management plans for complex customer accounts to identify and build relationships with relevant decision-makers and influencers.
• Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers.
• Use personal expertise to identify the complex standard services offered by the organization that meet the customer's needs.
• Collaborate internally and work as the customer champion in cross-functional teams to build strong external customer relationships.
• Develop and implement a relationship management plan for potential customer accounts.
• Enter customer information into the CRM system to ensure quality data for effective customer retention and business development.
• Develop a personal network within the sales territory and represent the organization at trade shows and other events.
• Maintain and renew a deep knowledge and understanding of the organization's policies and procedures.
• Develop own capabilities by participating in assessment and development planning activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees