Relationship Manager - SVP

Citi•Irving, TX

11h

About The Position

Developed diplomacy skills are required to guide, influence, and convince others, particularly customers as well as other internal partners. Calls on clients to negotiate and manage relationships and proactively owns, responds to, uncovers and anticipates future needs, roadblocks or risks, and expectations Partners with other teams within the Commercial Bank, Retail Bank, and other areas to assess clients within CCB and other line of businesses Works with the team to develop an exceptional level of client service and to build solid relationships that will lead to substantial improvements in profitability. Manage relationships with large credit exposures, coordinating and supervising the entire process, ensuring the proper application of policies and institutional processes Lead highly sensitive and complex discussions with clients regarding the restructuring, reduction, or termination of credit relationships. Proactively manage client expectations and objections, offering clear rationales and facilitating smooth transitions in strict adherence to all internal policies and regulatory requirements. Experienced in underwriting principals and risk management Executes strategic initiatives launched centrally at all levels Ensures the appropriate “Know Your Client” (KYC) and other compliance deliverables are met Ability to mentor, guide and lead the junior team members regularly Ability to undertake and manage multiple projects for desired results.

Requirements

10+ years of relevant experience in the commercial banking industry
Sound knowledge of banking and investment products and process as well as a track record of providing sound banking and financial advice and solutions to clients
Ability to work effectively in team setting
Ability to coordinate multi-functional teams to provide an exceptional client experience.
Ability to work under pressure while making sound decisions
Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients
Developed diplomacy skills

Responsibilities

Negotiate and manage relationships with clients
Proactively own, respond to, uncover and anticipate future needs, roadblocks or risks, and expectations
Partner with other teams to assess clients
Work with the team to develop an exceptional level of client service
Manage relationships with large credit exposures
Lead highly sensitive and complex discussions with clients regarding the restructuring, reduction, or termination of credit relationships
Proactively manage client expectations and objections
Execute strategic initiatives launched centrally at all levels
Ensure the appropriate “Know Your Client” (KYC) and other compliance deliverables are met
Mentor, guide and lead the junior team members regularly
Undertake and manage multiple projects for desired results.