Relationship Manager / Senior Client Engagement Manager (Commodity Market Data)
About The Position
Argus is a fast-growing global B2B media company providing essential information to the energy industry. Argus benchmarks are used globally throughout the energy sector for formula pricing in contracts, as a taxation reference, in investment planning and for a variety of other purposes. We are currently looking for an outstanding Senior Client Engagement Manager to join our highly successful commercial team. In this role, you will play a vital role in consolidating and developing long-term relationships at all levels of a small number yet highly strategic portfolio of accounts. While providing on-going support to this strategic account portfolio and delivering a first-class service, your primary focus will be to: · Protect Argus’ existing revenue by ensuring customers get optimal value from Argus services and relationship · Encourage the further use of Argus services and products · Identify, evaluate and execute business opportunities relating to new price assessments and new services and products · Help shape changes to Argus product line and launches of new offerings in response to the industry’s needs and feedback · Build the company profile within this strategic customer base, and promote the Argus brand.
Requirements
- Bachelor’s degree required
- Commercial experience: the ideal candidate has worked at a commodity trading floor or had some prior commercial experience in commodities
- Successful track record in key account management with experience or knowledge of data/IP account management preferable
- 10+ years of experience building effective interpersonal relationships internally and externally with key influencers and decision-makers
- International experience of working in various cultures across the Americas and globally
- Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and commercial benefit
- Well-presented, credible, and able to influence senior executives at large and small firms
- Sufficiently mobile and flexible to travel locally and internationally up to 50% of the time as Pandemic restrictions allow
- Empathic communicator, able to see things from the other person's point of view
- Ability to work effectively and collaboratively in a team-oriented environment
- A natural forward planner who critically assesses own performance
- Strong verbal and written communication skills required
- Reliable, tolerant, and determined
- Ethical, fair and of high integrity
Responsibilities
- Promote, explain and answer all matters concerning Argus, its services and products
- Educate clients on how to maximize the value they receive from a relationship with Argus
- Present Argus’ platforms, analytical tools and applications through demonstrations to clients and partners
- Attend and coordinate marketing presence at conferences, events, and dedicated client events
- Ensure the retention of existing users by delivering first class support and achieving a high customer satisfaction
- Co-ordinate with colleagues across the US and globally.
Benefits
- Competitive salary with bonus
- Hybrid work model
- Group medical, dental and vision plans
- Company paid short term and long term disability and life insurance plan
- Group 401(k) safe harbor retirement plan with a 6% company match
- 20 vacation days your first year, which increases up to 30 days
- Subsidized gym membership
- Extensive internal and external training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1,001-5,000 employees
