Relationship Manager - Retention & Growth

Virtuance LLC•Denver, CO

About The Position

We are seeking a proactive and relationship-driven Relationship Manager to join our Retention & Growth team. The right candidate will have a good mix of account management & sales skills focused on retaining and growing our existing client base as well as targeted and focused outreach of potential new commercial clients and residential brokerages. This role will focus on managing onboarding, educating agents, managing brokers, transaction coordinators, or real estate office leaders on our partnerships, and drive engagement and retention efforts. This role involves direct communication with agents, team leaders, brokerages, marketing contacts, & executives ensuring they are informed, supported, and utilizing our services effectively. This role also requires ~40-60% of their time spent prospecting for new brokerage partnerships. The ideal candidate has experience in client relations and/or sales and is passionate about helping real estate agents succeed.

Requirements

3+ years of experience in client relations, sales, partnerships, or a related field
Strong communication and interpersonal skills with a customer-first mindset.
Ability to build relationships and drive engagement through proactive outreach.
Foster existing and new relationships of key accounts to retain and grow the % of customers within the account
Ability to travel +/~ 1-2x per quarter
Self-motivated and organized, with the ability to manage multiple priorities.
Familiarity with CRM tools, project management tools, and sales engagement platforms is a plus.

Nice To Haves

Experience in real estate, marketing, or SaaS (preferred but not required).

Responsibilities

Key Account Support & Engagement
Conduct onboarding calls with multiple agents, team leaders, & managing brokers to welcome them, educate them on Virtuance, and assist with account setup and initial scheduling as needed.
Ensure all agents feel confident using our platform and understand our service offerings.
Work closely with the account team points of contact including managing brokers, designated brokers, marketing leaders, transaction coordinators to grow the partnership through sales + marketing efforts
Present to new and existing brokerages to help them understand the Virtuance value story and proposition and help to gain new business
Attend trade shows in person that support our industry or our specific partner brokerage events.
Conduct regular account meetings with the key contacts to focus on retention and growth
Provide regular data & reports for the the key accounts to help make them drive decisions
Create pricing proposals and usage of pricing calculators
Use creative strategies including promotions, marketing solutions, social media, 1:1 engagement, and other ideas to drive agent adoption within the key accounts
Sales & Growth
This role will have a sales component that is focused on driving new revenue growth (~50%) where the Relationship Manager will be expected to reach out directly to:
Commercial Opportunities
Participate in initial sales calls with new account contacts
Expired partnership win backs
Contact with individual agents via phone and email to encourage them to use their partnership offerings
Target existing real estate agents who use Virtuance and work with them and management/decision makers to turn the relationship into a brokerage-wide partnership
Utilize sales target lists IE Real trends etc to find the right fit for new partnerships
Garner Testimonials
Engage with agents & brokerages on New Market openings
Capitalize on Social Media opportunities to share key industry news as well as Virtuance’s value propositions