Relationship Manager - Mining, Metals & Minerals

Absa Group

About The Position

The role is accountable for the end to end management, growth and sustainability of a portfolio of Mining, Metals and Minerals corporate clients by building deep, long term relationships underpinned by a thorough understanding of clients’ businesses and strategic objectives. The Coverage Banker is responsible for delivering a differentiated client experience through proactive, high quality relationship management, with a strong focus on responsiveness, consistent service delivery, and timely execution of credit and non credit solutions. The role drives revenue growth through disciplined business development across existing and new Mining, Metals and Minerals clients, as well as selected non-mining corporate clients geographically located in the Copperbelt and North Western Provinces. This includes identifying client needs, originating opportunities, and cross selling the full suite of Absa’s Corporate and Investment Banking products and solutions in collaboration with internal product partners.

Requirements

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Responsibilities

Allocate at least 75% of available time to proactive engagement with existing and prospective customers through face‑to‑face and telephonic interactions to drive growth and deepen relationships.
Develop and execute relationship and account plans for priority clients, including sales strategies, contact plans, and hunting lists for new‑to‑bank opportunities.
Originate and grow profitable business by identifying client needs and delivering integrated solutions across assets, liabilities and income, in collaboration with specialist product teams (Trade Finance, Debt, Cash Management and Treasury).
Build and maintain a robust pipeline of external leads through structured networking and participation in relevant industry events, conferences, and forums.
Manage client pricing and negotiations in line with profitability, risk appetite and value‑based management principles.
Ensure a consistently high client experience by resolving customer issues timeously, adhering to service and risk standards, and maintaining accurate and up‑to‑date client and pipeline information on Salesforce and related systems.
Actively manage borrowing client relationships, including timely engagement to obtain documentation for annual and interim credit reviews.
Manage and control the assigned portfolio within approved credit limits, risk appetite, and value‑based management objectives.
Maintain strong operational discipline through adherence to RMCD guidelines, KYC, STM, Basel II requirements, and other Absa policies to ensure data integrity, correct pricing, and prevention of income leakage.
Partner with Corporate Credit Managers and Credit teams on new and existing credit applications, portfolio monitoring, and remediation of deteriorating credit exposures, including preparation of classifications and special memoranda.
Monitor portfolio performance and client contribution, maintain a target list of priority and new‑to‑bank clients, and participate in pipeline calls and monthly business reviews to remain aligned to broader Corporate and Investment Banking objectives.
Ensure timely completion of all portfolio reviews, incident reporting, and remedial actions in line with policy and governance requirements.
Provide ongoing coaching, guidance and on‑the‑job development to junior team members to build capability and ensure consistent, high‑quality service delivery to corporate clients.
To provide line management support to the Head - Mining, Metals and Minerals by facilitating administration of Performance Development, leave and absence management.
Meet personal training and development needs through relevant professional and commercial training and networking activities.
Ensure deep personal understanding of income statement, balance sheet, margin returns, variance analysis, capital and liquidity requirements, revenues, assets, liabilities and capital, expenses, and other key ratios through relevant business engagement.